Customer Success & Logistics Advisor

DHL Express; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A global logistics company in Abu Dhabi is seeking a Service Point Advisor. This role requires providing exceptional customer service, processing shipments accurately, and promoting DHL’s services. Ideal candidates will have excellent communication skills, the ability to work under pressure, and some knowledge of Microsoft Office. The position offers an opportunity to work in a dynamic environment focused on customer satisfaction and revenue generation.

Qualifications

• Proven ability to work under pressure in a fast-paced environment.
• Strong interpersonal skills and able to build good relationships.
• Ability to contribute as a team member in a busy setting.

Responsibilities

• Act as an ambassador for DHL and attend to customer needs.
• Process shipments accurately and maintain customer service standards.
• Promote and sell DHL’s value-added services.

Skills

Excellent verbal communication skills

Organizational skills

Problem solving capability

Customer service passion

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A global logistics company in Abu Dhabi is seeking a Service Point Advisor. This role requires providing exceptional customer service, processing shipments accurately, and promoting DHL’s services. Ideal candidates will have excellent communication skills, the ability to work under pressure, and some knowledge of Microsoft Office. The position offers an opportunity to work in a dynamic environment focused on customer satisfaction and revenue generation.