Customer Success Lead: Onboarding & Adoption

Etraveli Group; Remote; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm in the UAE seeks a Customer Success Manager to enhance client relationships and ensure successful onboarding. The ideal candidate will have 3-5 years of experience in customer success or project management, with strong organizational and analytical skills. Responsibilities include managing the post-sale customer journey and facilitating communication with internal teams. The position emphasizes a customer-first mindset and allows remote work arrangements.

Benefits

Dynamic growing team

Culture of excellence

Diversity and inclusion initiatives

Remote work options

Qualifications

• 3-5+ years of experience in Customer Success or related fields.
• Exceptional organizational and project management skills.
• Strong analytical skills with data-driven storytelling capability.
• Excellent communication and presentation skills.

Responsibilities

• Manage the complete onboarding journey for new customers.
• Serve as a point of escalation for client issues.
• Monitor customer KPIs to identify risks and opportunities.
• Prepare regular internal business reviews with stakeholders.

Skills

Customer Success

Relationship Management

Project Management

Analytical Skills

Communication

Tools

CRM software

Customer Success platforms

Job description

A leading technology firm in the UAE seeks a Customer Success Manager to enhance client relationships and ensure successful onboarding. The ideal candidate will have 3-5 years of experience in customer success or project management, with strong organizational and analytical skills. Responsibilities include managing the post-sale customer journey and facilitating communication with internal teams. The position emphasizes a customer-first mindset and allows remote work arrangements.