Customer Service Specialist - Italian Speaker

StoneX Group; Dubai; On-site; AED 45,000 - 55,000; Full time

Job summary

A global financial services company in Dubai seeks a Customer Service Specialist to enhance customer experience through expert guidance. The role involves engaging with international customers, resolving inquiries, and collaborating within a diverse team, all while promoting excellent service standards. Ideal candidates are fluent in English and Spanish (or Italian) with a customer service background. Join our vibrant team and grow your career in a dynamic and supportive environment.

Benefits

Career growth and development

Competitive benefits package

Collaborative work environment

Qualifications

• Fluent in English and Spanish and/or Italian.
• Experience in customer service in an international environment.
• Professional and empathetic communication skills.

Responsibilities

• Engage with global customers via email, phone, and chat.
• Advise customers on products and orders.
• Resolve customer inquiries efficiently.

Skills

Strong English communication

Spanish and/or Italian skills

German/French language knowledge

Customer service experience

Problem-solving mindset

Team spirit

Job description

Overview

Join StoneX Bullion – A Global Leader in Precious Metals

StoneX Bullion, part of aFortune 50, Nasdaq-listed company, is one of Europe’s largest online precious metals traders. We specialize in gold, silver, platinum, and palladium, serving customers worldwide with high-quality products and outstanding service. As a company built onstrong values of integrity, customer focus, and excellence, we offer a dynamic andinternational work environmentwhere innovation and collaboration thrive.

By joining our team, you’ll work withtalented professionals from diverse backgrounds, covering multiple languagesto support our customers across different countries. This role offerscareer growth, skill development, and opportunities for travel, making it an exciting step for anyone looking to advance in a global organization.

Responsibilities

Your Role as a Customer Service Specialist

As aCustomer Service Specialist, you will be a trusted point of contact for our retail customers, ensuring they receive expert guidance and a seamless experience. You will play a key role in building and maintaining strong customer relationships in an industry that values trust and expertise.

Your Key Responsibilities:

• Engage with customers worldwide via email, phone, and live chat in English, Spanish and/or Italian, and ideally German
• Advise and assist customers with product information, orders, and account management.
• Resolve inquiries efficiently, ensuring customer satisfaction while maintaining high service standards.
• Identify customer needs and offer tailored solutions to enhance their experience.
• Collaborate with a multicultural team to streamline processes and improve customer service strategies.
• Support innovation by sharing insights that help refine and optimize service offerings.

Qualifications

What We’re Looking For:

• Languages:Strong English & Spanish and/or Italian skills; German and/or French is a plus.
• Customer Service Experience:Ideally in an international and service excellence-driven environment.
• Excellent Communication Skills:Ability to engage with customers professionally and empathetically.
• Problem-Solving Mindset:Quick thinker with a proactive, solution-oriented approach.
• Team Spirit:Thrives in a multicultural team where different languages and cultures come together to support a global customer base.

Why Join StoneX Bullion GmbH?

• Work for a Global Company:Be part of a stable, growing company backed by a Fortune 50 group.
• Career Growth & Development:We invest in our employees with training and clear progression opportunities.
• Exciting International Environment:Work with a diverse team and engage with customers worldwide.
• Competitive Benefits Package:Designed to support employee wellbeing and long-term security.
• Collaboration Focused: Work from a centrally located, modern office in Dubai’s Jumeirah Lakes Tower district, designed to foster collaboration and professional growth in a dynamic business hub.
• Vibrant Team Culture:Regular events, company gatherings, and an open, supportive atmosphere.

Ready to Join a Thriving Industry?

If you’re passionate about customer service excellence and want to be part of aninternational team in a growing global industry, we’d love to hear from you. Apply today and take the next step in your career withStoneX Bullion!