Customer Service Specialist

Talents Of Endearment; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading call center in Dubai is seeking two motivated Emirati Nationals to provide exceptional customer support. You will handle calls, emails, and live chats, resolving issues and ensuring a seamless experience. The ideal candidate has at least 12 years' experience in customer service and is fluent in Arabic and English. Benefits include a competitive salary starting at AED 10,000 per month, career growth opportunities, and a modern office environment at Dubai Outsource City.

Benefits

Competitive Salary

NAFIS Program eligibility

Structured training programs

Qualifications

• Must be a UAE National (with Family Book).
• 12 years of experience in a call center, customer service, or administrative role.
• Full fluency in Arabic and English (verbal and written).

Responsibilities

• Handle inbound and outbound calls, emails, and live chats professionally.
• Identify customer needs and clarify information.
• Accurate update of customer records in the CRM system.

Skills

Verbal communication

Active listening

Problem-solving

Empathy

Multi-tasking

Education

High School Diploma

Diploma or Bachelor's degree in Business Administration or related field

Tools

MS Office (Word, Excel, Outlook)

CRM software

Job description

We are seeking two motivated and professional Emirati Nationals to join our high‑performing call center. In this role you will serve as the primary point of contact for our customers, providing exceptional support and ensuring a seamless service experience. This is an excellent opportunity for early‑career professionals to grow within a prestigious organization.

Key Responsibilities

• Customer Support: Handle inbound and outbound calls, emails, and live chats professionally.
• Issue Resolution: Identify customer needs, clarify information, and provide immediate solutions or escalates complex issues to the relevant department.
• Data Management: Accurately update customer records and interaction details in the CRM system.
• KPI Performance: Meet and exceed individual performance targets, including Average Handling Time (AHT), Quality Scores, and Customer Satisfaction (CSAT).
• Product Knowledge: Maintain an up‑to‑date understanding of company products, services, and policies to provide accurate information.

Requirements & Qualifications

• Nationality: Must be a UAE National (with Family Book).
• Experience: 12 years of experience in a call center, customer service, or administrative role.
• Education: Minimum of a High School Diploma; a Diploma or Bachelors degree in Business Administration, Communications, Marketing, or a related field is preferred.
• Languages: Full fluency in Arabic and English (verbal and written).
• Technical Skills: Proficiency in MS Office (Word, Excel, Outlook) and familiarity with CRM software.

Core Competencies

• Excellent verbal communication and active listening skills.
• Patient and empathetic approach to handling customer complaints.
• Ability to multi‑task, prioritize, and manage time effectively in a fast‑paced environment.
• Strong problem‑solving skills and a positive can‑do attitude.

Benefits

• Competitive Salary: Starting at AED 10,000 per month.
• NAFIS Program: Full eligibility for NAFIS monthly salary top‑ups and pension contributions.
• Career Growth: Access to structured training programs and clear paths for internal promotion.
• Environment: Work in a modern office at Dubai Outsource City with a diverse and supportive team.