Customer Service Specialist

StoneX; Dubai; On-site; AED 146,000 - 221,000; Full time

Job summary

A global leader in precious metals is looking for a Customer Service Specialist in Dubai. This role involves engaging with customers globally via email, phone, and live chat in multiple languages. Candidates should possess strong communication skills and ideally have experience in customer service. The position offers opportunities for career growth and development within a diverse team focused on customer service excellence. Competitive benefits are included, and collaboration is emphasized in a modern office setting.

Benefits

Career growth opportunities

Competitive benefits package

Collaboration-focused environment

Regular company events

Qualifications

• Customer service experience ideally in an international setting.
• Excellent communication skills and problem-solving mindset.
• Ability to thrive in a multicultural team.

Responsibilities

• Engage with customers through email, phone, and live chat.
• Provide product information and support account management.
• Resolve inquiries efficiently to ensure customer satisfaction.
• Identify customer needs and offer tailored solutions.
• Collaborate with a multicultural team to improve service.
• Share insights to optimize service offerings.

Skills

Strong English

Spanish

Italian

German

French

Job description

Overview

Join StoneX Bullion A Global Leader in Precious Metals

StoneX Bullion part of aFortune 50 Nasdaq-listed company is one of Europes largest online precious metals traders. We specialize in gold silver platinum and palladium serving customers worldwide with high-quality products and outstanding service. As a company built onstrong values of integrity customer focus and excellence we offer a dynamic andinternational work environmentwhere innovation and collaboration thrive.

By joining our team youll work withtalented professionals from diverse backgrounds covering multiple languagesto support our customers across different countries. This role offerscareer growth skill development and opportunities for travel making it an exciting step for anyone looking to advance in a global organization.

Responsibilities

Your Role as a Customer Service Specialist

As aCustomer Service Specialist you will be a trusted point of contact for our retail customers ensuring they receive expert guidance and a seamless experience. You will play a key role in building and maintaining strong customer relationships in an industry that values trust and expertise.

Your Key Responsibilities:

• Engage with customers worldwidevia email phone and live chat in English Spanish and/or Italian and ideally German
• Advise and assistcustomers with product information orders and account management.
• Resolve inquiries efficiently ensuring customer satisfaction while maintaining high service standards.
• Identify customer needsand offer tailored solutions to enhance their experience.
• Collaborate with a multicultural teamto streamline processes and improve customer service strategies.
• Support innovationby sharing insights that help refine and optimize service offerings.

Qualifications

What Were Looking For:

• Languages:Strong English & Spanish and/or Italian skills; German and/or French is a plus.
• Customer Service Experience:Ideally in an international and service excellence-driven environment.
• Excellent Communication Skills:Ability to engage with customers professionally and empathetically.
• Problem-Solving Mindset:Quick thinker with a proactive solution-oriented approach.>
• Team Spirit:Thrives in a multicultural team where different languages and cultures come together to support a global customer base.

Why Join StoneX Bullion GmbH

• Work for a Global Company:Be part of a stable growing company backed by a Fortune 50 group.
• Career Growth & Development:We invest in our employees with training and clear progression opportunities.
• Exciting International Environment:Work with a diverse team and engage with customers worldwide.
• Competitive Benefits Package:Designed to support employee wellbeing and long-term security.
• Collaboration Focused:Work from a centrally located modern office in Dubais Jumeirah Lakes Tower district designed to foster collaboration and professional growth in a dynamic business hub.
• Vibrant Team Culture:Regular events company gatherings and an open supportive atmosphere.

Ready to Join a Thriving Industry

If youre passionate about customer service excellence and want to be part of aninternational team in a growing global industry wed love to hear from you. Apply today and take the next step in your career withStoneX Bullion!