Customer Service sepcialist

IIQAF; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A health care organization in Dubai is seeking a dedicated Customer Service Specialist to deliver exceptional support to clients. The ideal candidate should possess a bachelor's degree and have proven experience in customer service, particularly in health care. You will be responsible for handling inquiries, providing information about services, and resolving issues, all while ensuring a high level of client satisfaction. If you're detail-oriented and passionate about helping others, we want to hear from you.

Qualifications

• Proven experience in customer service, preferably in health care.
• Knowledge of health care systems and insurance processes.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Act as the primary point of contact for customer inquiries.
• Provide accurate information about health care services.
• Resolve customer complaints efficiently.
• Educate customers on health care products.

Skills

Communication skills

Empathy

Conflict resolution

Organizational skills

Education

Bachelor's degree in relevant field

Tools

Customer relationship management (CRM) systems

Job description

IIQAF is seeking a dedicated and motivated Customer Service Specialist in the Health Care sector to join our dynamic team. In this role, you will be instrumental in delivering exceptional customer support and assistance to our clients, ensuring that their health care needs are met with the utmost professionalism and empathy. As the first point of contact for our customers, you will handle inquiries, resolve issues, and facilitate communication between clients and health care providers. Your role will significantly impact our commitment to quality service, enhancing client satisfaction and trust in our services. You will also play a pivotal role in guiding clients through our health care programs and services, helping them understand their options, answering their questions, and providing the resources they need. We are looking for a passionate individual who is not only skilled in communication but also possesses a deep understanding of the health care system, including insurance processes and patient rights. If you are someone who thrives in a fast-paced environment, is detail-oriented, and possesses a strong desire to help others, we would love to hear from you. Join us at IIQAF, where your contributions truly make a difference in the lives of our clients.

Responsibilities

• Act as the primary point of contact for customers seeking assistance with health care inquiries.
• Provide accurate information about health care services, insurance coverage, and patient rights.
• Resolve customer complaints and concerns in a timely and efficient manner.
• Process requests and inquiries regarding health care services and appointments.
• Document customer interactions and maintain accurate records in the database.
• Collaborate with health care providers to ensure seamless communication and service delivery.
• Educate customers on the use and benefits of our health care products and services.

Requirements

• Bachelor's degree in a relevant field or equivalent experience in customer service or health care support.
• Proven experience in a customer service role, preferably within the health care industry.
• Strong communication skills, both verbal and written, with an empathetic approach to customer interaction.
• Knowledge of health care systems, insurance processes, and patient rights.
• Ability to handle challenging situations and resolve conflicts effectively.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Excellent organizational skills and attention to detail to manage multiple tasks efficiently.