Customer Service Representative

Hilti (Canada) Corporation; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A global leader in construction innovation is seeking a Customer Service Representative in Dubai. This role involves delivering exceptional customer service and proactive problem-solving while leveraging strong communication skills. Candidates should have a Bachelor's Degree, experience in customer service, and proficiency in English, with knowledge of SAP and CRM systems as a plus. By joining this company, you will be part of a diverse team committed to continuous improvement and making construction better.

Qualifications

• 2-3 years of customer service experience in a fast-paced environment.
• Strong computer skills ideally in SAP, Genesys, and CRM systems.
• High commitment to customer satisfaction and continuous improvement.

Responsibilities

• Deliver exceptional customer service through efficient communication.
• Proactively solve problems and manage data accurately.
• Handle complaints effectively and professionally.

Skills

Customer service experience

Proficiency in English

Problem-solving skills

Team-oriented mindset

Education

Bachelor's Degree

Tools

SAP

Genesys

CRM systems

Job description

Make construction better

As part of the customer service team for Hilti Emirates, the Customer Service Representative is responsible for delivering exceptional customer service through efficient communication, proactive problem-solving, and accurate data management. The role contributes to Hilti's commitment to providing seamless and high-quality support to its customers.

What You’ll Bring

• Bachelor’s Degree
• 2-3 years of customer service experience in a fast-paced environment
• Proficiency in English (additional languages, such as Arabic, are a plus).
• Strong computer skills ideally in SAP, Genesys, and CRM systems (intermediate to advanced).
• Excellent telephone manner.
• High commitment to customer satisfaction and continuous improvement.
• Self-motivated, energetic, and adaptable to changing priorities.
• Strong problem‑solving skills, with the ability to handle complaints effectively and professionally.
• Team‑oriented mindset with a customer‑focused approach and a willingness to explore personal growth potential.
• Experience or knowledge of LEAN principles and methodologies is a plus.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.