Customer Service Representative

WorkingCenter; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading customer service firm based in Dubai is looking for a Customer Service Representative to handle inquiries and maintain customer records. The ideal candidate should have strong communication skills and previous experience in customer service. This role requires the ability to manage multiple tasks in a fast-paced environment. Interested candidates should apply via WhatsApp.

Qualifications

• Previous experience in customer service, call center, or front desk roles preferred.
• Good command of English; Arabic is an advantage.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle incoming calls, messages, and customer inquiries.
• Resolve customer complaints and escalate cases when necessary.
• Assist in processing orders, bookings, or service requests.

Skills

Strong communication skills

Ability to handle pressure

Basic computer skills

Interpersonal skills

Positive attitude

Job description

Key Responsibilities

• Handle incoming calls, messages, and customer inquiries
• Provide accurate information regarding services, products, or procedures
• Maintain customer records and update databases as needed
• Resolve customer complaints and escalates cases when necessary
• Assist in processing orders, bookings, or service requests
• Coordinate with internal teams to ensure timely solutions
• Maintain a professional, friendly, and helpful attitude at all times

Requirements

• Previous experience in customer service, call center, or front desk roles preferred
• Strong communication and interpersonal skills
• Ability to handle pressure and manage multiple tasks
• Good command of English (Arabic is an advantage)
• Basic computer skills (MS Office, CRM systems preferred)
• Positive attitude and willingness to learn
• Ability to work in a fast-paced environment

How to Apply

Interested candidates should send their CV via WhatsApp to:

[phone]

Note: Only applications submitted via WhatsApp will be reviewed and considered for shortlisting.