Customer Service Representative

Kingston Stanley; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial services organization in Dubai is seeking a Customer Service Advisor. The role involves handling customer inquiries, resolving complaints, and maintaining accurate records. Ideal candidates should possess strong communication skills and have 1–2 years of experience in customer service. Emirati candidates only will be considered for this position. This opportunity provides a competitive salary ranging from AED 13k to AED 18k, based on experience.

Qualifications

• 1–2 years of experience in customer service.
• Strong communication and interpersonal skills are essential.
• Comfortable supporting customers via phone and digital channels.

Responsibilities

• Handle customer inquiries and support on services.
• Resolve customer complaints efficiently.
• Maintain accurate customer records.

Skills

Strong communication skills

Interpersonal skills

Customer support

Problem-solving

Job description

Hiring: Service Advisor – Financial Services

📍 Dubai

💰 AED 13k - 18k (Based on experience)

🇦🇪 Emirati candidates only

We are hiring a Customer Service Advisor for a leading organisation in the financial services industry. This role is ideal for candidates with a passion for customer service and delivering a high-quality client experience.

Key Responsibilities:

• Handle customer inquiries and provide support on services, plans, and schemes
• Resolve customer complaints efficiently, escalating complex cases when required
• Maintain accurate customer records and CRM documentation
• Educate customers on digital and e-channel platforms and promote their usage
• Work closely with internal teams to ensure seamless service delivery

Requirements:

• 1–2 years of experience in customer service
• Strong communication and interpersonal skills
• Comfortable supporting customers across phone and digital channels

Please note, only Emirati candidates will be considered for this position.