Customer Service Pro — Quick Answers, Real Solutions

Ontime Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service-oriented company in Dubai is seeking a dedicated Customer Service Representative to provide exceptional support to clients. The role involves handling inquiries via various channels, assisting customers with issues, and maintaining records in the CRM system. Ideal candidates should have prior customer service experience, outstanding communication skills, and the ability to navigate challenges with a positive attitude. An understanding of CRM software and multitasking capabilities are essential for this fast-paced environment.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role.
• Outstanding verbal and written communication skills.
• Strong problem-solving skills and professionalism in tough situations.
• Positive attitude and resilience in a fast-paced environment.

Responsibilities

• Respond promptly and effectively to customer inquiries via phone, email, and chat.
• Assist clients with issues, complaints, and provide timely solutions.
• Document customer interactions and maintain records in the CRM system.
• Collaborate with other departments to enhance customer experience.
• Follow up with customers to ensure satisfaction and needs are met.

Skills

Communication skills

Problem-solving

Customer-oriented

CRM software proficiency

Multitasking

Fluency in English

Tools

CRM software

Microsoft Office Suite

Job description

A customer service-oriented company in Dubai is seeking a dedicated Customer Service Representative to provide exceptional support to clients. The role involves handling inquiries via various channels, assisting customers with issues, and maintaining records in the CRM system. Ideal candidates should have prior customer service experience, outstanding communication skills, and the ability to navigate challenges with a positive attitude. An understanding of CRM software and multitasking capabilities are essential for this fast-paced environment.