Customer Service Executive 29D25

TALENTMATE; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading customer service company in Sharjah is seeking a motivated Customer Service Executive to enhance customer satisfaction and loyalty. The role involves responding to inquiries, resolving complaints, and maintaining customer records in a fast-paced environment. Ideal candidates should have a minimum of 2 years of experience in customer service, strong communication skills, and a friendly demeanor. Join our team to provide exceptional support and enjoy working in a dynamic atmosphere.

Qualifications

• Minimum of 2 years of experience in a customer service role required.
• Strong communication skills for both verbal and written interactions.
• Proficiency in using customer service tools is a plus.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Resolve customer complaints to ensure satisfaction.
• Maintain knowledge of company products to assist customers.

Skills

Strong verbal and written communication skills

Problem-solving skills

Ability to manage multiple tasks

Education

High school diploma or equivalent; bachelor's degree preferred

Tools

CRM software

Job description

Job Description
We are seeking a motivated and dynamic Customer Service Executive to join our team, where you will play an integral role in maintaining customer satisfaction and improving customer loyalty. As a Customer Service Executive, you will serve as the primary point of contact for our customers, addressing their inquiries, resolving issues, and providing them with outstanding support. Your role is crucial in enhancing the customer experience and ensuring that all customer interactions are handled in a professional and efficient manner. We are looking for someone who is passionate about customer service, eager to solve problems, and equipped with excellent communication skills. If you enjoy working in a fast-paced environment and take pride in providing exceptional service, we encourage you to apply and join our team.

Responsibilities

• Respond to customer inquiries promptly and professionally via phone, email, or chat.
• Resolve customer complaints and issues efficiently to ensure satisfaction.
• Maintain a thorough knowledge of company products and services to better assist customers.
• Document and update customer records based on interactions and transactions.
• Collaborate with internal teams to improve service quality and customer experience.
• Identify and escalates customer concerns to relevant departments for further investigation.
• Provide product-related information and guidance to assist customers in their decision-making.
• Conduct follow-up communications with customers to ensure issue resolution.
• Maintain a positive and professional demeanor at all times during customer interactions.
• Stay updated on industry trends and best practices in customer service.
• Use CRM systems to manage service requests and maintain interaction records.
• Assist in training and onboarding of new customer service team members as needed.

Requirements

• High school diploma or equivalent; bachelor’s degree is preferred.
• Minimum of 2 years of experience in a customer service role is required.
• Strong verbal and written communication skills are essential for success.
• Excellent problem-solving skills to address and resolve customer issues.
• Ability to manage multiple tasks in a fast-paced, high-pressure environment.
• Proficiency in using CRM software and other customer service tools is a plus.
• Friendly and approachable personality with a customer-oriented approach.