Customer Service Coordinator

Confidential; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A healthcare company in Abu Dhabi is hiring for a role focused on managing purchase orders, coordinating logistics, and assisting with customer communication. Candidates should have a bachelor's degree and a minimum of 2 years' experience in a relevant field. The ideal candidate will possess strong interpersonal and communication skills along with proficiency in computer applications, including Oracle and MS Office. This is an excellent opportunity for those looking to progress in the healthcare industry.

Qualifications

• Minimum of 2 years’ experience in a relevant role.
• Strong interpersonal and communication skills are essential.
• Proficiency in computer applications, especially Oracle and MS Office.

Responsibilities

• Receive purchase requests and check stock positions.
• Generate and manage purchase orders within the system.
• Coordinate with suppliers and manage customer inquiries.
• Assist in organizing events and managing logistics.
• Prepare reports as required by management.

Skills

Interpersonal skills

Communication Skills

Computer knowledge / Oracle / MS

Education

Bachelor’s degree in any subject

Job description

Job purpose

Interact with our customers and provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints.

Duties and responsibilities

1. Receive purchase request from tender coordinator, Sales and marketing teams.
2. Check for stock position, price, quantity, code as per Customer purchase order.
3. Consolidate all request as per source, principle and currency wise.
4. Generate purchase order into system and take print out.
5. Take approval of purchase orders from Division Manager.
6. Take approval from Finance and Admin>Send purchase order to principles by fax, email, courier. In case of Johnson & Johnson send purchase order into Excel sheet.
7. Receive order confirmation from other companies within 24 hours.
8. Check order confirmation for any discrepancy.
9. Update the due date of the orders to assist
10. Forward purchase order and order confirmation to Procurement in timely manner.
11. Follow up for delivery if needed
12. Receive phone calls from customers for order status.
13. Provide order status to customers by taking information from relevant persons.
14. Arrange hotel booking, ticket booking, flight booking etc.
15. Coordinate for organizing the conferences.
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16. Arrangement of stationery and grocery for the division.
17. Preparing various reports required by the management.
18. Assisting product specialist as and when required.

Qualifications

• Minimum of bachelor’s degree in any subject
• Minimum of 2 years’ experience
• Interpersonal skills
• Communication Skills
• Computer knowledge / Oracle / MS
• From Healthcare Field / Similar Pharma