Customer Service Consultant

Manpower Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading recruitment agency is seeking a proactive Customer Service Consultant based in Dubai. The successful candidate will deliver exceptional service experiences, handle inquiries, and build strong customer relationships. Key responsibilities include resolving issues efficiently and collaborating with internal teams to enhance customer satisfaction. Ideal candidates will have proven customer service experience and excellent communication skills, with proficiency in MS Office being a plus.

Qualifications

• Proven experience in a customer service or consulting role.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for customers via phone, email, or in person.
• Handle customer inquiries and complaints professionally.
• Maintain and update customer records in internal systems.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Attention to detail

Tools

MS Office

Customer service systems

Job description

We are seeking a proactive and customer-focused Customer Service Consultant to join our team. The ideal candidate will be responsible for delivering exceptional service experiences, handling customer inquiries, and building strong relationships to ensure customer satisfaction and retention.

Key Responsibilities

• Serve as the first point of contact for customers via phone, email, or in person.
• Handle customer inquiries, requests, and complaints in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Resolve issues efficiently while maintaining a positive customer experience.
• Maintain and update customer records in internal systems.
• Collaborate with internal teams to ensure smooth resolution of customer concerns.
• Identify opportunities to improve service processes and customer satisfaction.

Requirements

• Proven experience in a customer service, customer support, or consulting role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and work in a fast-paced environment.
• Customer-centric mindset with attention to detail.
• Proficiency in MS Office and customer service systems is an advantage.

This role is ideal for individuals who enjoy working with people and are passionate about delivering high-quality customer experiences.