Customer Service Associate

TALENTMATE; Abu Dhabi; On-site; AED 30,000 - 40,000; Full time

Job summary

A recruitment and staffing company in Abu Dhabi is seeking a Mid-Level Customer Service Associate to enhance customer satisfaction through excellent service. Responsibilities include assisting customers, managing transactions, and maintaining store organization. The ideal candidate has a high school diploma and previous customer service experience. This full-time role requires strong communication skills and the ability to work flexible shifts, including weekends. Join a vibrant team and help create a welcoming retail environment.

Qualifications

• Proven experience in a customer service role, ideally in retail.
• Availability for flexible shifts including weekends and holidays.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Greet customers and provide a positive first impression.
• Assist with product inquiries and manage checkout operations.
• Respond to customer complaints and maintain store organization.

Skills

Strong communication skills

Customer service experience

Organizational skills

Basic math skills

Friendly disposition

Education

High school diploma or equivalent

Job description

Overview

As a Customer Service Associate in the retail sector, you will be a friendly face and helpful voice that greets customers, assists them with purchasing decisions, and ensures their needs are met with professionalism and positivity. Your primary goal is to enhance customer satisfaction by providing outstanding service and support. This involves addressing inquiries, resolving issues, managing transactions, and maintaining an organized and inviting store environment. If you are enthusiastic about helping people and enjoy working in a dynamic, fast-paced environment, this could be the perfect opportunity for you to grow your career within our vibrant retail team.

Responsibilities

• Greet and warmly welcome customers as they enter the store, providing a positive first impression.
• Assist customers with product inquiries, utilizing detailed knowledge to offer informative solutions.
• Manage checkout operations, including processing payments and handling customer transactions efficiently.
• Respond to customer complaints and inquiries, providing solutions or escalating to a supervisor when necessary.
• Maintain and organize merchandise displays, ensuring they are attractive and up-to-date with current promotions.
• Monitor the inventory and report low-stock items to ensure availability of products.
• Help customers understand product features and benefits to encourage informed purchasing decisions.
• Collect customer feedback to improve service operations and elevate customer satisfaction levels.
• Ensure store cleanliness and tidiness, contributing to a pleasant shopping environment.
• Participate in team meetings and training sessions to stay updated on store policies and new products.
• Assist in coordinating store events and activities to boost customer engagement and sales.
• Follow all company policies and procedures, maintaining compliance with retail operations standards.

Requirements

• High school diploma or equivalent educational qualification is required.
• Proven experience in a customer service role, preferably in a retail environment.
• Strong communication skills with the ability to interact with diverse customers effectively.
• Good organizational skills and ability to multitask in a busy retail setting.
• Basic math skills for processing cash, credit, and check transactions accurately.
• Friendly and patient disposition with a commitment to providing exceptional customer service.
• Availability to work flexible shifts including weekends, evenings, and holidays.

Job Details

Role Level: Mid-Level

Work Type: Full-Time

Country: United Arab Emirates

City: Abu Dhabi

Company Website: https://www.talentmate.com

Job Function: Customer Service

Sector: Recruitment & Staffing

About The Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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