Customer Service Advisor - (Bilingual- English and Arabic )

Concentrix Corporation; United Arab Emirates; On-site; AED 110,000 - 147,000; Full time

Job summary

A global customer service firm in the UAE is looking for a Customer Service Advisor who is bilingual in English and Arabic. Ideal candidates will have at least one year of customer service experience, preferably in real estate, and must possess excellent communication skills. Responsibilities include managing inbound calls, providing high-quality assistance, and maximizing sales opportunities. This full-time position requires a cheerful personality, a patient approach, and the ability to thrive in a fast-paced environment.

Qualifications

• Min. 1 year call centre/customer service experience preferably within real estate sector.
• Cheerful personality, always with a smile.
• Empathetic, patient and courteous in approach.
• Pleasant telephone etiquette and someone who loves to speak over phone.
• Results driven, enthusiastic, attentive to detail and dependable.

Responsibilities

• Receive inbound calls while maintaining established standards.
• Provide high quality customer service by answering inquiries efficiently.
• Identify and maximize selling opportunities.
• Handle projects and tasks whenever required by management.
• Participate in outbound calling programs and other activities.

Skills

Bilingual fluent English (B2 Level+) and Arabic

Good communication skills

Interpersonal skills

Competent use of PC

Familiarity with MS Excel formulas

Education

Graduate preferred

Job description

Job Title

Customer Service Advisor - (Bilingual- English and Arabic)

Job Description

Provide the highest standards of customer service through telephone services to existing and potential customers.

Responsibilities

• Receive inbound calls while maintaining established standards for number of calls, pick‑up time, duration of call and quality of call.


• Provide high quality customer service by answering enquiries efficiently and politely with correct, complete information and redirect where appropriate.


• Identify and maximise selling and cross‑selling opportunities.


• Identify customer problems and offer appropriate solutions.


• Continuous learning to keep up‑to‑date with changes and developments to products, services, and procedures.


• Participate in outbound calling programs and other projects and activities when required.


• Handle projects and tasks whenever required and asked by management.


• Perform customer transactions accurately and efficiently.


• Open to work – 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be moulded for a suitable role internally.

Required Education, Skills and Qualifications

• Min. 1 year call centre/customer service experience preferably within real‑estate sector.


• Bilingual fluent English (B2 Level+) and Arabic speaker.


• Good communication and interpersonal skills.


• Competent use of PC, must be good at MS Excel formulas.


• Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.


• Cheerful personality, always with a smile.


• Empathetic, patient and courteous in approach.


• Pleasant telephone etiquette and someone who loves to speak over the phone.


• Presentable with a positive, proactive and professional approach.


• Tolerance for repetitive work in a fast‑paced, high‑production work environment.


• Results driven, enthusiastic, attention to detail and dependable – eager to learn the tricks of the trade for future career.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Equal Opportunity Employer

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location

ARE Dubai - Property# BCB2 515, Dubai CommerCity

Time Type

Full time

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