Customer Service Advisor — Bilingual EN/Arabic

Concentrix Corporation; United Arab Emirates; On-site; AED 110,000 - 147,000; Full time

Job summary

A global customer service firm in the UAE is looking for a Customer Service Advisor who is bilingual in English and Arabic. Ideal candidates will have at least one year of customer service experience, preferably in real estate, and must possess excellent communication skills. Responsibilities include managing inbound calls, providing high-quality assistance, and maximizing sales opportunities. This full-time position requires a cheerful personality, a patient approach, and the ability to thrive in a fast-paced environment.

Qualifications

• Min. 1 year call centre/customer service experience preferably within real estate sector.
• Cheerful personality, always with a smile.
• Empathetic, patient and courteous in approach.
• Pleasant telephone etiquette and someone who loves to speak over phone.
• Results driven, enthusiastic, attentive to detail and dependable.

Responsibilities

• Receive inbound calls while maintaining established standards.
• Provide high quality customer service by answering inquiries efficiently.
• Identify and maximize selling opportunities.
• Handle projects and tasks whenever required by management.
• Participate in outbound calling programs and other activities.

Skills

Bilingual fluent English (B2 Level+) and Arabic

Good communication skills

Interpersonal skills

Competent use of PC

Familiarity with MS Excel formulas

Education

Graduate preferred

Job description

A global customer service firm in the UAE is looking for a Customer Service Advisor who is bilingual in English and Arabic. Ideal candidates will have at least one year of customer service experience, preferably in real estate, and must possess excellent communication skills. Responsibilities include managing inbound calls, providing high-quality assistance, and maximizing sales opportunities. This full-time position requires a cheerful personality, a patient approach, and the ability to thrive in a fast-paced environment.