Customer Service Advisor

PricewaterhouseCoopers; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Associate to manage front office operations. This role involves being the first point of contact for visitors and callers, ensuring a welcoming atmosphere, and efficiently handling administrative tasks. You will play a vital role in maintaining the reception area, coordinating visitor check-ins, and supporting office events. Ideal candidates will have strong communication and organizational skills, along with a friendly demeanor. Join a dynamic team where your contributions will enhance the client experience and foster a productive work environment.

Qualifications

• Min 3 years in customer service, front desk, or receptionist role.
• Fluency in English; Arabic proficiency is a plus.

Responsibilities

• Handle reception area activities, greet visitors, and manage inquiries.
• Coordinate with security and assist with event planning.

Skills

Organizational Skills

Oral Communication

Interpersonal Skills

Professional Telephone Manner

Ability to Work Under Pressure

Initiative

Team Player

Friendly Demeanor

Basic PC Skills (Excel, Word)

Keyboard Skills

Education

High School Certificate

Bachelor's Degree

Tools

Microsoft Excel

Microsoft Word

Job description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS Internal Firm Services Other

Management Level

Associate

Job Description & Summary

At PwC, our people in property management focus on providing strategic advice and solutions for clients in the real estate industry, helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions, leasing, asset management, and development projects.
In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.

Position summary
To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.

Eligibility to Apply: This role is eligible only for Emirati Nationals with a family book.

Primary duties and responsibilities
Financial

• Adhere to the allocated budget for the administrative function of the office

Customer

• Greet visitors, arrange relevant passes, and ensure all callers and visitors are dealt with promptly, courteously, and accurately.
• Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room, and assisted with parking if relevant.

Internal Process

• Assist with the visitor check-in process
• Maintain visitor and caller logs
• Coordinate with the mailroom for outside delivery/courier services with the help of Office administrators
• Answer queries from visitors and callers and refer them to the appropriate person
• Perform general maintenance of the reception area
• Coordinate with Security where relevant
• Support office manager in events planning and organization
• Act in accordance with regulations
• Perform other administrative duties as required

Learning and Growth

• Work towards being a high-quality internal service provider and ensure that all administrative support requirements are being met
• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Education
High school certificate (equivalent) or Bachelor's degree

Language
Fluency in spoken and written English; proficiency in Arabic is an advantage; French is a plus.

Overall Experience
Min 3 years of experience in customer service related role such as front desk or receptionist role

Specific Skills

• Experience with a professional services firm is an advantage
• Strong organizational skills
• Excellent oral communication and interpersonal skills
• Must possess a professional telephone manner
• Demonstrated ability to work under pressure
• Demonstrated ability to work on own initiative
• Demonstrated team player
• Must possess a warm, friendly, and professional demeanor
• Basic PC skills on Excel and Word
• Basic keyboard skills (at least 25 wpm)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship
No

Government Clearance Required
Yes

Job Posting End Date
June 5, 2025