Customer Service Advisor

PricewaterhouseCoopers International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading professional services firm in Dubai is seeking a Front Desk Associate to manage reception duties and provide exceptional customer service. Candidates should have at least 3 years of experience in a similar role and fluency in English is required, with knowledge of Arabic as an advantage. This role is crucial for creating a welcoming environment for clients and visitors.

Qualifications

• Minimum 3 years of experience in a customer service role such as front desk or receptionist.
• Fluency in spoken and written English; Arabic is an advantage.
• Demonstrated ability to work under pressure and on own initiative.

Responsibilities

• Handle reception area activities.
• Greet visitors and arrange relevant passes.
• Coordinate visitor check-in process and maintain logs.

Skills

Strong organizational skills

Excellent oral communication

Interpersonal skills

Professional telephone manner

Team player

Education

High school certificate or Bachelor's degree

Tools

Excel

Word

Job description

Overview

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Position

Line of Service: Internal Firm Services

Industry/Sector: Not Applicable

Specialism: IFS - Internal Firm Services - Other

Management Level: Associate

Job Description & Summary

At PwC, our people in property management focus on providing strategic advice and solutions for clients in the real estate industry, helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions, leasing, asset management, and development projects. In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.

Position summary

To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.

Primary duties and responsibilities

• Financial
• Adhere to the allocated budget for the administrative function of the office
• Customer
• Greet visitors, arrange relevant passes and ensure all callers and visitors are dealt with promptly, courteously and accurately
• Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant
• Internal Process
• Assist with visitor check-in process
• Maintain visitor and caller logs
• Coordinate with mailroom for outside delivery/courier services with the help of Office administrators
• Answer queries from visitors and callers, and refer them to the appropriate person
• Perform general maintenance of the reception area
• Coordinate with Security where relevant
• Support office manager in events planning and organization
• Act in accordance with regulations
• Perform other administrative duties as required
• Learning and Growth
• Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Education

• High school certificate (equivalent) or Bachelor's degree

Language

• Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus

Overall Experience

• Min 3 years of experience in customer service related role such as front desk or receptionist role

Specific Skills

• Experience with a professional services firm is an advantage
• Knowledge and Skills
• Strong organizational skills
• Excellent oral communication and interpersonal skills
• Must possess a professional telephone manner
• Demonstrated ability to work under pressure
• Demonstrated ability to work on own initiative
• Demonstrated team player
• Must possess a warm, friendly and professional demeanor
• Basic PC skills on Excel and Word
• Basic keyboard skills (at least 25 wpm)

Education (if blank) Degrees/Field of Study required: Degrees/Field of Study preferred

Certifications Certifications not specified

Available for Work Visa Sponsorship? No

Government Clearance Required? Yes

Job Posting End Date

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