Customer Service & Administrator

Zurich Insurance Company; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global insurance firm in Dubai is seeking a qualified candidate to manage customer relationships while achieving productivity and quality standards. The ideal candidate will possess a bachelor's degree and a strong understanding of insurance and corporate benefits. Excellent communication skills in English and Arabic are essential. Join our team for a full-time role where you will contribute to a positive work culture and continuous improvement.

Qualifications

• Bachelor’s degree preferred or equivalent, with prior experience in a related field.
• Understanding of Insurance, corporate savings, and pensions/end of service benefits.
• Experience in an international and diverse cultural organization is beneficial.

Responsibilities

• Set and achieve targets for productivity, efficiency, and quality standards.
• Build and maintain excellent customer relationships through processing tasks.
• Contribute to a positive and supportive team culture.

Skills

Analytical and problem‑solving mindset

Accuracy and Attention to details

Excellent knowledge of Microsoft office packages – Excel, PowerPoint and Word

Excellent negotiation and communication skills (written and verbal) in English and Arabic

Digital Literacy

Education

Bachelor’s degree preferred

Job description

Job Summary

Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

Job Accountabilities

• Sets and achieves targets to maintain productivity, efficiency and quality standards.
• They meet the requirements of their customers, build and maintain excellent customer relationships through processing a range of tasks and services, while demonstrating knowledge of relevant systems, products, processes, and procedures.
• They contribute to a positive and supportive team culture, and demonstrate clear adherence to customer focus, and work collaboratively across all operational areas.
• They take personal responsibility for resolving basic queries from customers and agents.
• They help identifying and taking forward continuous improvement opportunities.

Job Qualifications

• Bachelor’s degree preferred (or equivalent), and prior experience in a related field.
• Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred. Previous experience working within an international and diverse cultural organization would be beneficial.
• Previous experience working within an international and diverse cultural organization would be beneficial.

Skills

• Analytical and problem‑solving mindset.
• Accuracy and Attention to details.
• Excellent knowledge of Microsoft office packages – Excel, PowerPoint and Word.
• Excellent negotiation and communication skills both written and verbal in English and Arabic.
• Digital Literacy

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

Let’s continue to grow together!

• Location(s) : AE - Dubai
• Remote working : No
• Schedule : Full Time
• Recruiter name : Taniya Baby
• Closing Date : 06 January 2026