Customer Security Manager

Netcracker Technology; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading software company in Dubai seeks a Technical Lead for the Customer Security team. The role involves advising on cyber resilience and security management for assigned accounts, ensuring secure production environments, and performing security risk assessments. Candidates should have over 5 years of cybersecurity experience and a bachelor's degree in a relevant field. The position emphasizes strong communication, strategic thinking, and collaborative skills.

Qualifications

• 5+ years of experience in cybersecurity.
• Mastery of cybersecurity principles and methodologies.
• Experience across the full lifecycle of a project.

Responsibilities

• Act as a trusted advisor to managed services teams.
• Ensure security of production environments.
• Perform security risk reviews.

Skills

Leadership in cybersecurity

Cybersecurity principles

Cloud security knowledge

ITIL processes understanding

Problem-solving skills

Strategic communication

Cross-functional collaboration

Education

Bachelor’s Degree in cybersecurity or related field

Tools

Azure

AWS

Oracle

RedHat

Windows

Job description

What's in it for you?

At Netcracker, we are all entrepreneurs. We get creative when thinking of technical solutions, explore possibilities and innovations, and get excited about new technology. We take complete ownership of our roles and aren’t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team, and we are recognized for our work and promoted accordingly.

What’s the scope of this role?

We’re seeking a strategic and forward‑thinking Technical Lead for the Customer Security team in the Global Security Organization. This role is expected to enable and support the managed service operations in fulfilling contractual and compliance requirements, and by managing the target level of cyber resilience and security for the assigned account(s). You will join a diverse and collaborative leadership team that works together to guide Netcracker’s management of cyber and information security risks across the company and support compliance with evolving technology regulations and standards.

Responsibilities

• Be a trusted and competent advisor & point of contact to assigned accounts and managed services teams
• Ensure production environments are operated securely
• Maintain thorough and detailed knowledge of relevant industry practices & customer requirements, including cloud security
• Perform security risk reviews for production environments, managed services processes and planned changes
• Coordinate security risk remediation effort
• Advise on access management, incident response, vulnerability management and data obfuscation efforts
• Support account teams with any and all security‑related matters

What skills and experience will you need for this role?

• Proven Leadership: 5+ years of experience in cybersecurity
• Deep Expertise:
• Mastery of cybersecurity principles, methodologies, models and concepts of securing enterprise‑graded production systems
• Understanding of security baselines for major vendors – Azure, AWS, Oracle, RedHat, Windows
• Understanding of security models and concepts, including cloud
• Understanding of key ITIL processes
• Experience working across the full lifecycle of a project – from requirement gathering to operations
• Compelling Communication: Strong ability to inspire and engage diverse audiences through powerful storytelling and clear, strategic communication
• Strategic Thinking: Exceptional problem‑solving skills and a strategic mindset that anticipates future trends and challenges
• Collaborative Spirit: Experience building strong relationships and driving cross‑functional initiatives that elevate the entire organization

Education

• Bachelor’s Degree in a relevant discipline, such as cybersecurity, risk management, or computer science

Who is Netcracker Technology?

We are a forward‑looking software company, offering mission‑critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large‑scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

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