Customer Relationship Management Supervisor (Automotive Industry)

Black Pearl Consult; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment consultancy in the UAE is seeking a highly skilled CRM Supervisor to manage the full customer relationship cycle in the automotive industry. The ideal candidate will be responsible for enhancing customer satisfaction, overseeing logistics coordination, and ensuring efficient service delivery. Candidates should have at least 5 years of experience in CRM supervision or customer service leadership. Proficiency in CRM software is essential, and candidates must be willing to work in Dubai.

Qualifications

• Minimum of 5 years’ experience in CRM supervision or customer service leadership.
• Strong understanding of vehicle delivery cycles and logistics workflows.
• Ability to work in a fast-paced environment with a customer-first mindset.

Responsibilities

• Lead CRM operations to enhance customer satisfaction and retention.
• Monitor customer interactions and ensure timely responses to inquiries.
• Coordinate with logistics teams for vehicle delivery and transportation.

Skills

Customer satisfaction enhancement

Problem-solving

Communication skills

Logistics coordination

Data analysis

Education

Bachelor’s degree in business administration, logistics, IT, or any related field

Tools

CRM software

MS Office

Reporting tools

Job description

We are seeking a highly skilled CRM Supervisor with a strong background in logistics coordination and customer care within the automotive industry. The ideal candidate will oversee the full customer relationship cycle, ensuring seamless communication, efficient service delivery, and an exceptional customer experience from pre‑sale to post‑sale stages.

Key Responsibilities

• Lead CRM operations to enhance customer satisfaction and retention.
• Monitor customer interactions and ensure timely, professional responses to inquiries, complaints, and service requests.
• Implement customer engagement strategies to strengthen loyalty and brand experience.
• Manage CRM data accuracy, reporting, and customer segmentation.
• Coordinate with logistics teams for vehicle allocation, transportation, delivery timelines, and registration processes.
• Track shipment status and update customers proactively regarding order progress.
• Resolve logistics‑related issues and ensure timely delivery of vehicles and parts.
• Collaborate with warehouse and supply chain departments to streamline internal processes.
• Supervise CRM executives and ensure daily tasks are completed efficiently.
• Develop and maintain CRM policies, procedures, and best practices.
• Generate performance reports and recommend improvements to enhance customer service operations.
• Train staff on CRM tools, customer service standards, and communication protocols.

Requirements

• Bachelor’s degree in business administration, logistics, IT, or any related field.
• Minimum of 5 years’ experience in the same field.
• Proven experience in CRM supervision or customer service leadership, preferably in the automotive or logistics sector.
• Strong understanding of vehicle delivery cycles, logistics workflows, and aftersales processes.
• Excellent communication, customer handling, and problem‑solving skills.
• Proficient in CRM software, MS Office, and reporting tools.
• Ability to work in a fast‑paced environment with a customer‑first mindset.
• Strong organisational and time‑management capability.
• Ability to coordinate cross‑functionally with sales, service, logistics, and warehouse teams.
• Analytical mindset with attention to detail and continuous improvement approach.
• Willing to work in Dubai.

Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at [phone] or drop us a message on our website www.blackpearlconsult.com.