Customer Relations Executive (x 3) | AF Motors HO

Al Futtaim Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive distributor in the UAE is seeking enthusiastic Customer Relations Executives to join their Dubai team. You will handle initial customer complaints and ensure swift resolutions while promoting service excellence. Ideal candidates should have 2-3 years in customer service, possess a high school diploma, and be fluent in English along with at least one other language. Join a dynamic company that prioritizes customer satisfaction and operational excellence.

Qualifications

• 2-3 years relevant experience in customer service, preferably in automotive, banking, finance, or technical roles.
• Basic automotive technical understanding.

Responsibilities

• Handle initial customer complaints via call, walk-in, email, fax, etc.
• Ensure swift resolution of customer issues in collaboration with case managers.

Skills

Fluent in English

Negotiation skills

Conflict resolution skills

Technical automotive knowledge

Education

High school diploma or equivalent

Job description

Customer Relations Executive (x 3) | AF Motors HO

Al-Futtaim Automotive is the largest distributor of automotive products in the Emirates and a leader in the UAE automobile industry. We represent brands such as Toyota, Lexus, Honda, Jeep, Dodge, Chrysler, and Volvo, which are among the most popular on the roads. We also hold exclusive franchises for top automotive brands and products including Hino, Toyo & Maxxis tyres, GS & Panasonic batteries, Hertz Rent-a-car, and FAMCO heavy machinery.

We are seeking enthusiastic Customer Relations Executives to join our Dubai team, reporting to the Call Centre Manager. The department promotes customer service excellence, maintains close liaison with all departments, monitors competitor services, and aims to enhance customer loyalty and service quality across the company.

Job Purpose: To support Al Futtaim Motors customers and the customer relations team by handling initial customer complaints via call, walk-in, email, fax, etc., and ensuring swift resolution in collaboration with case managers.

Qualifications & Experience:

• High school diploma or equivalent; basic automotive technical understanding.
• 2-3 years relevant experience in customer service, preferably in automotive, banking, finance, or technical roles.

Skills & Competencies:

• Fluent in English and at least one other language (Arabic, Urdu, Hindi, Tagalog, Farsi, etc.).
• Technical automotive knowledge, negotiation, and influencing skills.
• Calm demeanor, conflict resolution skills, ability to work under pressure, attention to detail, and effective follow-up skills.

About The Company: Established in the 1930s, Al-Futtaim Group has grown from a trading enterprise into a major regional conglomerate with over 40 companies across the Gulf, Bahrain, Kuwait, Qatar, Oman, and Egypt. The Group emphasizes innovation, customer service, social responsibility, and operational autonomy to maintain its competitive edge.