Customer Interaction Center Representative (UAE National)

Al Tayer Group; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the Emirates seeks a Telemarketing Agent to handle customer inquiries effectively over phone and email. The ideal candidate should possess a High School Certificate, be fluent in Arabic and English, and have good knowledge of MS Office. This role involves engaging with customers during telemarketing campaigns and ensuring high service standards.

Qualifications

• Good communication both in Arabic and English.
• Course in telephone handling skills an advantage.
• Exposure to multicultural environment.

Responsibilities

• Handle customer inquiries over phone/email courteously.
• Participate in telemarketing activities during campaigns.
• Ensure service level agreements are met.

Skills

Communication

Customer Service

Telephone Handling

Multicultural Exposure

Education

High School Certificate

Tools

MS Office

Job description

• Provide efficient and courteous handling of customers over the phone or email / SMS, provide necessary information, service booking and guidance.
• Be part of the Telemarketing activities during campaigns.
• Ensure correct information is passed to customers and all Service Level Agreements are met as per business requirements.
• Ensure all required standards of communication etiquettes are met over the phone / email.
• Direct the customer call to the relevant advisor who will attend to their enquiries.
• Call customers to get follow feedback on their visits to ATM.
• Call customers for service reminders, recalls, follow up on complaints, voicemail call backs.

Job Requirements

High School Certificate

Good knowledge of computer software such as MS Office

Good communication both in Arabic and in English.

Course in telephone handling skills an advantage

Exposure to multicultural environment

Additional Information

Customer Uae National • Sharjah, United Arab Emirates