Customer Experience Training Architect

PULSE; Abu Dhabi Emirate; On-site; AED 120,000 - 200,000; Full time

Job summary

A customer service training organization is seeking a highly skilled Customer Service Training Specialist to enhance the performance and development of customer-facing teams. The ideal candidate will design and implement comprehensive training programs ensuring alignment with service standards and customer expectations. This role demands a proven history in customer service training, strong communication skills, and a passion for improving service excellence. This position is based in the United Arab Emirates, Abu Dhabi Emirate.

Qualifications

• Proven experience as a Customer Service Trainer or Training Specialist.
• Strong background in customer service operations and service quality management.
• Excellent interpersonal, communication, and presentation skills.

Responsibilities

• Design, develop, and deliver engaging customer service training programs.
• Conduct regular training needs assessments and performance evaluations.
• Continuously update training modules based on feedback and KPIs.

Skills

Customer Service Training

Learning and Development (L&D)

Customer Experience (CX)

Adult Learning Principles

Communication Skills

Coaching and Facilitation

Service Excellence

Job description

A customer service training organization is seeking a highly skilled Customer Service Training Specialist to enhance the performance and development of customer-facing teams. The ideal candidate will design and implement comprehensive training programs ensuring alignment with service standards and customer expectations. This role demands a proven history in customer service training, strong communication skills, and a passion for improving service excellence. This position is based in the United Arab Emirates, Abu Dhabi Emirate.