Customer Experience Specialist

TALENTMATE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A recruitment and staffing company is looking for a Customer Service Agent in Dubai. In this mid-level role, you will provide support to customers via phone, email, and chat, ensuring high levels of satisfaction. The ideal candidate should have excellent communication skills, a background in customer service, and the ability to handle various shifts. Strong problem-solving skills and experience with CRM software are essential. Join this dynamic team and contribute to positive customer experiences.

Qualifications

• Proven experience in a customer service role or similar position.
• Flexible to work various shifts, including evenings and weekends.
• Proficient with computer systems and internet navigation.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat promptly.
• Resolve customer issues and complaints with patience and empathy.
• Document all customer interactions thoroughly.

Skills

Excellent verbal and written communication skills

Strong problem-solving skills

Ability to handle stressful situations

Education

High school diploma or equivalent

Tools

CRM software

Job description

A recruitment and staffing company is looking for a Customer Service Agent in Dubai. In this mid-level role, you will provide support to customers via phone, email, and chat, ensuring high levels of satisfaction. The ideal candidate should have excellent communication skills, a background in customer service, and the ability to handle various shifts. Strong problem-solving skills and experience with CRM software are essential. Join this dynamic team and contribute to positive customer experiences.