Customer Experience Officer - Banking

VAM Systems; Sharjah; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading solutions provider is seeking a Customer Experience Officer in Sharjah, UAE. The candidate will provide operational support for the Customer Experience Department, focusing on complaints handling and quality assurance. A minimum of 2 years in a similar role and proficiency in English and Arabic are required. The role involves multitasking under pressure and knowledge of banking processes is desirable.

Qualifications

• Minimum of 2 years’ experience in a similar role.
• Banking experience is desirable.
• Experience in delivering customer journeys process improvement initiatives.

Responsibilities

• Provide operational support for the Customer Experience Department.
• Execute tasks related to complaints handling and quality assurance.
• Ensure accurate data entry and system updates.

Skills

Outstanding written and verbal communication skills

Multitasking

Ability to work under pressure

Knowledge of the local and MENA markets

Bilingual in English and Arabic

Process improvement initiatives in banking

Job description

Job Description

We are currently looking for a Customer Experience Officer for our UAE operations with the following terms & conditions.

Job Purpose

To provide end-to-end operational and administrative support for the Customer Experience Department by executing manual, process-driven tasks related to complaints handling, quality assurance, reporting, and documentation. The role ensures accurate data entry, system updates, monitoring, and coordination across multiple channels to maintain compliance and enhance efficiency.

Minimum Qualification & Experience

• A minimum of 2 years’ experience in a similar role.
• Outstanding written and verbal communication skills.
• Must be able to multitask and work well under pressure.
• Banking experience desirable.
• Knowledge of the local and MENA markets is desirable.
• Excellent oral and written skills in English and Arabic is a mandate for this position.
• Experience in delivering customer journeys process improvement initiatives in banks or the financial sector.

Joining Time Frame

2 weeks (maximum 1 month)