Customer Experience Coordinator – Arabic Speaker

Labelle Chocolates Group; Umm Al Quwain; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading food & beverage company in Umm Al Quwain seeks a Customer Experience Coordinator to manage customer inquiries, design and distribute surveys, and analyze feedback. The candidate should have 1–2 years of customer service experience, a valid UAE driving license, and proficiency in Arabic. This role requires excellent communication skills and a problem-solving mindset. The company offers a full-time position on-site with opportunities for professional development.

Qualifications

• 1–2 years of relevant experience in customer service or customer experience roles.
• Valid UAE driving license.
• Bachelor's degree is a plus.

Responsibilities

• Handle customer feedback and inquiries through social media channels.
• Design and distribute surveys using QR codes at retail outlets.
• Receive and follow up on customer complaints.
• Generate reports summarizing feedback and actions taken.
• Analyze customer feedback data and suggest improvements.

Skills

Strong verbal and written communication

Polite and empathetic customer interaction

Organized and detail-oriented

Time management

Problem-solving mindset

Proficiency in Arabic

Working knowledge of English

Education

Bachelor's degree

Tools

Social media platforms

Online survey tools (Google Forms, SurveyMonkey)

Microsoft Excel or similar tools

Job description

Job Title: Customer Experience Coordinator

Job Type: Full-time (On-site)

Location: Umm Al Quwain, UAE

Industry: Food & Beverage (F&B)

Experience: 1–2 years

Driving License: Required

Key Responsibilities

• Handle customer feedback and inquiries through social media channels.
• Design and distribute surveys using QR codes at retail outlets.
• Receive and follow up on customer complaints by coordinating with relevant departments.
• Generate weekly, monthly, and quarterly reports summarizing feedback and actions taken.
• Analyze customer feedback data and suggest improvements.
• Support continuous improvement of the customer experience.
• Add the ability to create services SOP and ensue compliance.

Required Qualifications

• 1–2 years of relevant experience in customer service or customer experience roles.
• Valid UAE driving license.
• Proficiency in Arabic and working knowledge of English.
• Bachelor's degree is a plus (optional – add if required).

Behavioral Skills

• Strong verbal and written communication.
• Polite and empathetic customer interaction.
• Organized and detail-oriented.
• Time management and multitasking ability.
• Problem-solving mindset.

Technical Skills

• Proficient in social media platforms.
• Experience with online survey tools (e.g., Google Forms, SurveyMonkey).
• Ability to generate QR codes.
• Data analysis using Microsoft Excel or similar tools.