Customer Development Manager - Travel Retail Middle East

Puig; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global consumer goods company in Dubai is seeking a professional for a role focused on strategic and commercial analysis in the Travel Retail sector. You will provide high-impact analytical support, uncover growth opportunities, and enhance performance visibility. Key responsibilities include analyzing retail data, forecasting, and building interactive dashboards using Excel and Power BI to support planning and decision-making. The ideal candidate should have experience in commercial analysis and possess strong communication and analytical skills. Competitive compensation and benefits are offered.

Benefits

Competitive compensation & benefits

Learning and development opportunities

Creative work culture

Career growth opportunities

Qualifications

• Experience in commercial analysis or business intelligence is required, preferably in Travel Retail, FMCG, or Luxury sectors.
• Strong understanding of commercial KPIs and retailer scorecards is crucial.
• Advanced skills in building dashboards and visual storytelling using Microsoft Excel and Power BI.

Responsibilities

• Analyze retailer data to uncover growth opportunities and provide actionable insights.
• Support planning through financial forecasts, budgeting, and predictive analytics.
• Build and maintain dashboards tracking brand performance and trends.

Skills

Commercial analysis

Business intelligence

Analytical skills

Power BI

Microsoft Excel

Communication skills

Team collaboration

Problem-solving

Tools

PowerPoint

Job description

The Opportunity

This role offers the opportunity to influence strategic and commercial decision-making across the Travel Retail Middle East business. You will provide high-impact analytical support and commercial insights, enhancing performance visibility, identifying growth opportunities, and enabling data-driven actions. The role involves analysing sell‑out and value market share performance, financial data, consumer insights, and retailer trends to support business performance and long-term growth.

What you’ll get to do

Insight & Opportunity Identification

• Analyse retailer data, sell out and value market share trends, financial KPI’s and consumer insights to uncover growth opportunities and present them in an actionable format.
• Aggregate and clean data from multiple sources (internal systems, retailer reports, market panels) to ensure accuracy and consistency.
• Support commercial and strategic planning through scenario modelling, fragrance market forecasting, budgeting and predictive analytics using Excel and Power BI.
• Provide strategic recommendations based on brand and segment performance (e.g. Prestige, Niche and Lifestyle segment – and levers, Novelty, Value Offer, Core and Sets).
• Translate complex data into clear, compelling presentations for internal stakeholders and external partners using PowerPoint.
• Respond to urgent data requests, including end-of-month performance reviews, retailer scorecards, and business case support.

Performance & Planning Support

• Build and maintain monthly and quarterly dashboards tracking brand performance, category trends, retailer dynamics, and sell‑through trends across TRME.
• Collaborate with cross-functional teams (marketing, commercial, finance, sell through and education) to ensure insights are embedded into commercial planning and execution.
• Prepare performance reviews and strategic updates to internal stakeholders and customers.

We’d love to meet you if you have

• Experience in commercial analysis, business intelligence, or a similar role. Experience in Travel Retail, FMCG, or Luxury sectors preferred.
• Strong understanding of commercial KPIs, sell-through dynamics, and retailer scorecards.
• Familiarity with data governance and reporting standards.
• Advanced skills in Microsoft Excel and Power BI building interactive dashboards, integrating multiple data sources, and visual storytelling.
• Strong PowerPoint skills crafting executive-level presentations that distil data into actionable insights.
• Analytical and detail-oriented, with a proactive mindset.
• Strong communicator, able to simplify complex data for diverse audiences.
• Collaborative and agile, comfortable working across functions and geographies.
• Strategic thinker with strong commercial acumen and problem-solving capabilities.

A few things you’ll love about us

• An entrepreneurial, creative and welcoming work culture.
• A range of learning and development opportunities.
• An international company with plenty of opportunities to grow.
• A competitive compensation & benefits package.