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Customer Care Coordinator

Management Solutions International MSI

Dubai

On-site

AED 30,000 - 60,000

Full time

30+ days ago

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Job summary

An established industry player is seeking a dedicated Customer Service Coordinator to join their dynamic team. This role involves managing customer bookings, ensuring seamless communication between internal departments and external agents, and providing exceptional service to clients in the shipping industry. You will be responsible for following up on bookings, handling inquiries, and maintaining customer engagement. If you are passionate about customer service and thrive in a fast-paced environment, this opportunity is perfect for you. Join a forward-thinking company that values your contributions and offers a collaborative work atmosphere.

Qualifications

  • Minimum 2 to 3 years in customer service, ideally in shipping.
  • Strong communication and coordination skills are essential.

Responsibilities

  • Conduct daily follow-ups with customers regarding bookings.
  • Coordinate customer bookings and issue voyage No Objection Certificates.
  • Serve as the liaison between departments and service providers.

Skills

Customer Service
Communication Skills
Booking Coordination
Problem-Solving

Education

Diploma

Job description

Key Roles & Responsibilities

  1. Conduct daily follow-up calls with customers regarding bookings and circulate the Cargo Booking Forecast (CBF).
  2. Independently coordinate customer bookings (Milaha service and third-party) while verifying customer lists and issuing voyage No Objection Certificates (NOCs).
  3. Communicate customer and agent booking requirements (Milaha services and third-party services) and update all systems accordingly with daily vessel updates.
  4. Serve as the key liaison between internal departments, external agents, and service providers to relay customer requirements.
  5. Handle customer rate inquiries, send rate quotations, and ensure error-free system updates.
  6. Identify non-active customers, address concerns, and work to restore regular support.
  7. Monitor weekly and monthly customer loading averages to ensure continued engagement.
  8. Send arrival notices and NOCs to customers before vessel arrival for import shipments on third-party or Milaha services.
  9. Perform any other job-related duties as assigned.

Education & Professional Qualification:
Diploma

Professional Experience:
Minimum 2 to 3 years in customer service, preferably in the shipping industry.

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