CRM Operations & Analytics Lead

Sobi; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading biopharmaceutical company in the UAE seeks a CRM Specialist responsible for managing CRM software solutions, user training, and data analysis. The role involves developing communication strategies for healthcare professionals, overseeing data management, and generating reports to drive business insights. Ideal candidates should have a university education in life sciences, at least 5 years of experience in a similar role, and proficiency in CRM systems like Salesforce. The position is full-time and offers competitive benefits.

Benefits

Competitive benefits package

Support for health and happiness

Qualifications

• Experience in similar role as CRM or business support ideally knowledge of sales force automation.
• Strong understanding of pharmaceutical regulations compliance and industry standards.
• Fluency in English and Arabic.

Responsibilities

• Manage automated solutions for Customer Relationship Management.
• Create analytical reports to support business decisions.
• Deliver user training and maintain SOPs and manuals.

Skills

Advanced communication skills

Excellent negotiation skills

Ability to analyze complex data

Project management skills

Education

University-level education in life sciences, Pharmacy, Economics, Business or related field

Minimum 5-7 years experience in a multinational organization

Tools

Salesforce

Veeva CRM

MS Office

Job description

A leading biopharmaceutical company in the UAE seeks a CRM Specialist responsible for managing CRM software solutions, user training, and data analysis. The role involves developing communication strategies for healthcare professionals, overseeing data management, and generating reports to drive business insights. Ideal candidates should have a university education in life sciences, at least 5 years of experience in a similar role, and proficiency in CRM systems like Salesforce. The position is full-time and offers competitive benefits.