CRM Manager / Digital Leads Specialist

GardaWorld; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global security leader is seeking a CRM Manager / Digital Leads Specialist in Dubai. This role requires managing Salesforce data integrity, generating actionable reports, and supporting business development teams. Candidates should possess a Bachelor's degree and over 5 years of Salesforce experience, alongside strong analytical and communication skills. This position offers opportunities in a dynamic environment that values diversity.

Qualifications

• 5+ years of experience managing Salesforce.
• Familiarity with procurement portals and opportunity tracking tools.
• Advanced reporting skills in Excel and Power BI.

Responsibilities

• Manage and maintain CRM (Salesforce) ensuring data accuracy.
• Consolidate procurement feeds into actionable pipeline opportunities.
• Generate pipeline reports and dashboards for leadership review.
• Support business development teams with opportunity tracking.
• Drive CRM adoption and provide user training.
• Ensure consistency in pipeline reporting across units.
• Partner with IT to enhance CRM functionality.

Skills

Strong analytical and problem-solving skills

High attention to detail

Excellent communication skills

Ability to plan and organize

Technical fluency with CRM systems

Proficient in Microsoft Excel

Proficient in Power BI

Education

Bachelor's degree in Business, Information Systems, or related field

Tools

Salesforce

Microsoft Excel

Power BI

Job description

Overview

The CRM Manager / Digital Leads Specialist is responsible for daily opportunity tracking, consolidating procurement feeds, and ensuring accurate and timely pipeline reporting within Salesforce. This role will serve as the data and process backbone for Business Development, enabling the team to track, report, and act on opportunities with precision.

Key Responsibilities

• Manage and maintain CRM (Salesforce) ensuring data accuracy, integrity, and usability
• Consolidate procurement feeds and external tender portals into actionable pipeline opportunities
• Generate daily/weekly/monthly pipeline reports and dashboards for leadership review
• Support business development teams with opportunity tracking and reporting
• Drive CRM adoption across users, providing training and guidance where required
• Ensure consistency in pipeline reporting across regions and business units
• Partner with IT and vendors to troubleshoot and enhance CRM functionality

Competencies

• Strong analytical and problem-solving skills
• High attention to detail with ability to manage large data sets
• Excellent communication and collaboration skills in a matrixed environment
• Ability to plan, organize, and deliver under pressure
• Technical fluency with CRM systems and reporting tools
• Proficient in standard business software for document creation, collaboration, and project tracking.

Qualifications & Experience

• Bachelor's degree in Business, Information Systems, or related field
• 5+ years of experience managing Salesforce
• Familiarity with procurement portals and opportunity tracking tools
• Advanced Microsoft Excel/Power BI reporting skills

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.