CRM Administrator/ Data Analyst

Naffco; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A leading company in CRM solutions in Dubai is seeking a CRM Administrator/Data Analyst to manage and support their Customer Relationship Management system. This role involves ensuring data accuracy, providing user support, and collaborating with teams to meet business data requirements. The ideal candidate should possess basic CRM knowledge, strong communication skills, and a keen attention to detail. Experience in data management and analytical tasks is essential. This position offers the opportunity to work in a dynamic environment focused on enhancing CRM capabilities.

Responsibilities

• Manage and update customer data in the CRM.
• Support users with basic CRM issues.
• Create simple reports.
• Maintain data accuracy and documentation.
• Assist with basic workflow and system updates.
• Collaborate with cross-functional teams for data requirements.
• Conduct data cleansing and validation for integrity.

Skills

Basic CRM knowledge

MS office skills

Understanding of sales & marketing processes

Strong communication and problem-solving

High attention to detail

Patience and ability to support users

Good documentation & organization skills

Experience with data cleaning, validation and reconciliation

Job description

A CRM Administrator/ Data Analyst manages and supports a company’s Customer Relationship Management (CRM) system — ensuring data accuracy, user access, and efficient workflows. The candidate should have a basic understanding of CRM platforms, good data handling skills and strong attention to detail.

Core Responsibilities:

• Manage and update customer data in the CRM
• Support users with basic CRM issues
• Create simple reports
• Maintain data accuracy and documentation
• Assist with basic workflow and system updates
• Collaborate with cross-functional teams to understand data requirements and provide timely and accurate reports that meet business needs.
• Conduct thorough data cleansing and validation processes to ensure data integrity and reliability before analysis

Skills Required:

• Basic CRM knowledge
• MS office skills
• Understanding of sales & marketing processes
• Strong communication and problem-solving
• High attention to detail
• Patience and ability to support users
• Good documentation & organization skills
• Comfortable working with large datasets and multiple data sources; demonstrable experience of data cleaning, validation and reconciliation.
• Effective written and verbal communication skills and experience working collaboratively across functional teams.