CRM Administrator

Alba Corporation; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading firm in the UAE is seeking a CRM Administrator to manage and optimize their CRM system. This full-time position requires a detail-oriented candidate with proven CRM experience. The ideal applicant thrives in fast-paced settings, excels in technical environments, and possesses excellent communication skills. Competitive salary of 4,000 – 7,000 AED along with benefits including work visa sponsorship, medical insurance, and annual leave is offered.

Benefits

Work Visa sponsorship

Medical insurance

30 days of paid annual leave

Structured systems-driven environment

Qualifications

• Proven experience working with CRM systems (e.g., Salesforce, HubSpot, Zoho).
• Strong technical aptitude with comfort in automation tools and AI-driven workflows.
• Highly organized with exceptional attention to detail.

Responsibilities

• Monitor daily CRM activity for data accuracy and system hygiene.
• Coordinate with teams to ensure proper lead follow-up.
• Audit CRM activities and monitor team engagement.

Skills

Experience with CRM systems

Technical aptitude with automation tools

Strong analytical mindset

Excellent English communication skills

Organizational skills

Education

Bachelor's degree in Business, IT, or related field

Tools

Salesforce

HubSpot

Zoho

Job description

We are looking for a CRM Administrator to manage, monitor, and optimize our CRM system to ensure seamless lead flow, accurate data tracking, and high-performance team coordination.

This role is ideal for someone highly tech-savvy, detail-oriented, and comfortable working with automation and AI-assisted chat systems. The ideal candidate thrives in fast-paced environments, can handle high volumes without errors, and understands the importance of CRM hygiene and response time performance. If you enjoy systems, structure, and driving operational efficiency—this role is for you.

Key Responsibilities

Core Functions

• Monitor daily CRM activity to ensure data accuracy and system hygiene.

• Oversee incoming chats and filter AI-handled conversations versus those requiring human intervention.

• Assign and reassign leads based on team availability and workload distribution.

• Maintain structured lead pipelines with accurate status updates and documentation.

Collaboration & Communication

• Coordinate with sales and support teams to ensure proper lead follow-up.

• Communicate clearly regarding lead allocation and reassignment decisions.

• Provide guidance to team members on proper CRM usage and data entry standards.

• Escalate system or performance issues to management when required.

Performance, Reporting & Audit

• Audit CRM activities, notes, response times, and lead statuses regularly.

• Monitor team engagement and ensure no leads are missed or delayed.

• Support performance reporting and basic tracking dashboards.

• Identify inefficiencies in chat flow or CRM processes and suggest improvements.

Requirements:

• Proven experience working with CRM systems (e.g., Salesforce, HubSpot, Zoho, or similar).

• Strong technical aptitude with comfort in automation tools and AI-assisted workflows.

• Excellent English communication skills (written and spoken).

• Highly organized with exceptional attention to detail.

• Ability to manage high-volume activity accurately and efficiently.

• Strong analytical mindset with the ability to identify system gaps and inconsistencies.

• Bachelor's degree in Business, IT, or related field is a plus.

Salary & Benefits:

Competitive Salary: 4,000 – 7,000 AED

• Work Visa sponsorship

• Medical insurance

• 30 days of paid annual leave

• Structured systems-driven environment

Work Arrangement:

Type: Full-time, on-site position

Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.

Why Join Us?

✔ Play a key role in maintaining operational excellence across our sales and support teams.
✔ Work in a structured, tech-driven environment with AI-integrated systems.
✔ Gain exposure to performance tracking and CRM optimization strategies.
✔ Be part of a fast-growing team where accuracy and efficiency truly matter.

Organized and efficient? Step into a role where your structure powers our success. Apply now!