Counter Sales Associate

Azadea Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A retail management company in Dubai is seeking a Counter Sales Associate to provide exceptional service to walk-in customers. Responsibilities include greeting customers, participating in opening and closing duties, maintaining accurate records, and ensuring compliance with hygiene standards. The ideal candidate will have a High School Degree and up to one year of customer service experience, as well as fluency in English. This role offers a dynamic work environment in a busy retail space.

Qualifications

• 0–1 year of experience in customer service.

Responsibilities

• Greet and serve walk-in customers with high level service.
• Participate in opening and closing duties per internal procedures.
• Maintain daily records and report operation issues.
• Communicate operation details during handover with the team.
• Place product orders in coordination with management.
• Implement hygiene practices for cleanliness.
• Process orders from Waiters and serve within standards.
• Check daily orders and maintain display presentation standards.
• Handle cash payments and follow set policies.

Skills

Fluency in English

Analytical Thinking

Change and Adaptability

Customer Focus

Planning and Organizing

Teamwork

Education

High School Degree

Job description

Counter Sales Associate

Job Number: COU000362

Description

• Greet and serve walk‑in customers providing high level service through product knowledge and based on the set procedures
• Take part in the opening and closing duties in compliance with the norms and internal procedures
• Maintain and report all records such as: the daily training, taste panels and wastage forms and report any complaints or operation issues to the Manager
• Ensure all operation details are clearly communicated to the team as part of maintaining a proper handover process detailed in the log book
• Place orders for needed products from the Stock Keeper in coordination with the Restaurant Manager/Assistant Manager
• Ensure a clean environment by implementing hygiene practices such as “Clean as you go” policy and sanitation of the counter display
• Process the orders received from Waiters and set them according to serving standards then ensure they are presented to customers within the serving timeframe
• Receive the daily orders, check the items according to the order specifications, display them in the presentation fridge and replenish regularly while maintaining hygiene and presentation standards
• Receive and prepare take away orders making sure they are wrapped according to standards and take special orders from customers
• Receive and handle cash payments including exchange and money transactions while following the set policies

Qualifications

• High School Degree
• 0 – 1 year of experience in customer service
• Fluency in English
• Analytical Thinking: level 1
• Change and Adaptability: level 1
• Customer Focus: level 1
• Planning and Organizing: level 2
• Teamwork: level 2

Primary Location

United Arab Emirates - UAE, Dubai, The Dubai Mall