Coordinator Rider On Ground Ops

Delivery Hero; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading food delivery company in Sharjah seeks a dedicated Operations Manager to monitor and enhance rider performance across city zones. Ideal candidates should have a Bachelor's degree, experience in the food tech industry, and proficiency in English and Urdu. Responsibilities include managing rider queries, conducting audits, and analyzing operational data. This full-time position does not offer remote work.

Qualifications

• 1-2 years of experience in the food/grocery tech industry is highly preferred.

Responsibilities

• Monitor live operations to ensure optimal performance across the city/zone.
• Track and assess rider performance on a city/zone level.
• Ensure effective rider utilization during peak and non-peak hours.
• Conduct audits of fleet appearance and rider behavior.
• Manage walk-in queries from riders.
• Liaise with fleet partners for smooth communication.
• Assist dispatchers with rider-related communication.
• Facilitate feedback loops between riders and management.
• Resolve queries and escalations from stakeholders.
• Oversee zonal performance and take corrective actions against low-performing riders.
• Investigate rider-related issues raised by customers.
• Analyze data to identify trends and areas for improvement.

Skills

Multitasking

Google Suite proficiency

Strong communication skills

Problem-solving

English and Urdu fluency

UAE Driving License

Education

Bachelors Degree

Job description

Whats on Your Plate

• Monitor live operations to ensure optimal performance across the city/zone.
• Track and assess rider performance on a city/zone level.
• Ensure effective rider utilization during peak and non-peak hours.
• Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights.
• Manage walk-in queries from riders.
• Liaise with fleet partners to ensure smooth communication.
• Assist dispatchers with rider-related communication.
• Facilitate feedback loops between riders and management.
• Resolve queries and escalations from internal and external stakeholders in a timely manner.
• Oversee zonal performance and take corrective actions (Warning / Suspension / Termination) against low-performing riders.
• Investigate rider-related issues raised by customers or vendors.
• Analyze data to identify trends, areas for improvement and opportunities to enhance operational efficiency.
• Perform ad‑hoc tasks as requested by the line manager.

What did we order

• Education and Experience:
  • Bachelors Degree
  • 1‑2 years of experience in the food/grocery tech industry is highly preferred.
• Skills and Competencies:
  • Ability to multitask and work effectively in a fast-paced environment.
  • Proficient in Google Suite.
  • Strong communication skills both written and verbal. English and Urdu is a must. Arabic is a plus.
  • Problem‑solving skills and a proactive approach to identifying and addressing operational challenges.
  • UAE Driving License is a must.

Remote Work : No

Employment Type : Full‑time