Coordinator Rider On Ground Ops

talabat; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading food delivery service based in Sharjah is seeking a skilled Operations Coordinator to monitor live operations, track rider performance, and manage communication with fleet partners. The ideal candidate holds a Bachelor's Degree, has experience in the food tech industry, and possesses strong multitasking and communication skills. Proficiency in Google Suite and a UAE Driving License are required. This role offers a dynamic work environment focused on operational efficiency.

Qualifications

• 1-2 years of experience in the food/grocery tech industry is highly preferred.
• UAE Driving License is a must.

Responsibilities

• Monitor live operations to ensure optimal performance across the city/zone.
• Track and assess rider performance on a city/zone level.
• Ensure effective rider utilization during peak and non-peak hours.
• Conduct audits of fleet appearance and rider behavior through on-ground visits.
• Resolve queries and escalations from internal and external stakeholders.

Skills

Ability to multitask

Strong communication skills

Problem-solving skills

Education

Bachelor’s Degree

Tools

Google Suite

Job description

Job Description

What’s on Your Plate?

• Monitor live operations to ensure optimal performance across the city/zone.
• Track and assess rider performance on a city/zone level.
• Ensure effective rider utilization during peak and non-peak hours.
• Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights.
• Manage walk-in queries from riders.
• Liaise with fleet partners to ensure smooth communication.
• Assist dispatchers with rider-related communication.
• Facilitate feedback loops between riders and management.
• Resolve queries and escalations from internal and external stakeholders in a timely manner.
• Oversee zonal performance and take corrective actions (Warning, Suspension, Termination) against low-performing riders.
• Investigate rider-related issues raised by customers or vendors.
• Analyze data to identify trends, areas for improvement, and opportunities to enhance operational efficiency.
• Perform ad hoc tasks as requested by the line manager.

What did we order?

Education and Experience :

• Bachelor’s Degree
• 1-2 years of experience in the food/grocery tech industry is highly preferred.

Skills and Competencies :

• Ability to multitask and work effectively in a fast-paced environment.
• Proficient in Google Suite.
• Strong communication skills, both written and verbal. English and Urdu are a must. Arabic is a plus.
• Problem-solving skills and a proactive approach to identifying and addressing operational challenges.
• UAE Driving License is a must.