Coordinator Rider On Ground Ops

talabat; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading food delivery service in Dubai is seeking an Operations Specialist to monitor live operations and ensure optimal performance across the city. You will manage rider queries, communicate with fleet partners, and analyze data to improve operational efficiency. The ideal candidate holds a Bachelor’s Degree and has 1-2 years of experience in the food tech industry, alongside strong communication skills in English and Urdu.

Qualifications

• 1-2 years of experience in the food/grocery tech industry is highly preferred.
• Proficient in Google Suite.
• UAE Driving License is a must.

Responsibilities

• Monitor live operations to ensure optimal performance across the city/zone.
• Track and assess rider performance on a city/zone level.
• Assist dispatchers with rider-related communication.

Skills

Strong communication skills

Problem-solving skills

Experience in the food/grocery tech industry

Education

Bachelor’s Degree

Tools

Google Suite

Job description

Overview

Monitor live operations to ensure optimal performance across the city / zone. Track and assess rider performance on a city / zone level. Ensure effective rider utilization during peak and non-peak hours. Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights. Manage walk-in queries from riders. Liaise with fleet partners to ensure smooth communication. Assist dispatchers with rider-related communication. Facilitate feedback loops between riders and management. Resolve queries and escalations from internal and external stakeholders in a timely manner. Oversee zonal performance and take corrective actions (Warning, Suspension, Termination) against low-performing riders. Investigate rider-related issues raised by customers or vendors. Analyze data to identify trends, areas for improvement, and opportunities to enhance operational efficiency. Perform ad hoc tasks as requested by the line manager.

Responsibilities

• Monitor live operations to ensure optimal performance across the city / zone.
• Track and assess rider performance on a city / zone level.
• Ensure effective rider utilization during peak and non-peak hours.
• Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights.
• Manage walk-in queries from riders.
• Liaise with fleet partners to ensure smooth communication.
• Assist dispatchers with rider-related communication.
• Facilitate feedback loops between riders and management.
• Resolve queries and escalations from internal and external stakeholders in a timely manner.
• Oversee zonal performance and take corrective actions (Warning, Suspension, Termination) against low-performing riders.
• Investigate rider-related issues raised by customers or vendors.
• Analyze data to identify trends, areas for improvement, and opportunities to enhance operational efficiency.
• Perform ad hoc tasks as requested by the line manager.

Qualifications

• Bachelor’s Degree
• 1-2 years of experience in the food / grocery tech industry is highly preferred.
• Proficient in Google Suite
• Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
• Problem-solving skills and a proactive approach to identifying and addressing operational challenges.
• UAE Driving License is a must.