Coordinator Rider Engagement

Delivery Hero; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent food delivery service in Dubai is seeking a full-time Operations Monitor to oversee ride performance and enhance operational efficiency. The ideal candidate has a Bachelor's Degree and 1-2 years of experience in the food/grocery tech industry. Strong multitasking abilities, proficiency in Google Suite, and excellent communication skills in English and Urdu are required. A UAE Driving License is also mandatory. This role does not offer remote work opportunities, ensuring close interaction with fleet operations.

Qualifications

• 1-2 years of experience in the food/grocery tech industry is preferred.
• UAE Driving License is required.

Responsibilities

• Monitor live operations to ensure optimal performance across the city/zone.
• Track and assess rider performance on a city/zone level.
• Ensure effective rider utilization during peak and non-peak hours.
• Conduct audits of fleet appearance and rider behavior.
• Manage walk-in queries from riders.
• Liaise with fleet partners for smooth communication.
• Assist dispatchers with rider-related communication.
• Facilitate feedback loops between riders and management.
• Resolve queries and escalations from stakeholders.
• Oversee zonal performance and take corrective actions.
• Investigate rider-related issues raised by customers/vendors.
• Analyze data to identify trends and areas for improvement.

Skills

Multitasking in fast-paced environment

Proficient in Google Suite

Strong communication skills in English and Urdu

Problem-solving skills

Education

Bachelors Degree

Job description

Whats on Your Plate

• Monitor live operations to ensure optimal performance across the city/zone.

• Track and assess rider performance on a city/zone level.

• Ensure effective rider utilization during peak and non-peak hours.

• Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights.

• Manage walk‑in queries from riders.

• Liaise with fleet partners to ensure smooth communication.

• Assist dispatchers with rider‑related communication.

• Facilitate feedback loops between riders and management.

• Resolve queries and escalations from internal and external stakeholders in a timely manner.

• Oversee zonal performance and take corrective actions (Warning Suspension Termination) against low‑performing riders.

• Investigate rider‑related issues raised by customers or vendors.

• Analyze data to identify trends areas for improvement and opportunities to enhance operational efficiency.

• Perform ad hoc tasks as requested by the line manager.

Qualifications :

What did we order

• Education and Experience:
  • Bachelors Degree
  • 1-2 years of experience in the food/grocery tech industry is highly preferred.
• Skills and Competencies:
  • Ability to multitask and work effectively in a fast‑paced environment.
  • Proficient in Google Suite.
  • Strong communication skills both written and verbal. English and Urdu is a must. Arabic is a plus.
  • Problem‑solving skills and a proactive approach to identifying and addressing operational challenges.
  • UAE Driving License is a must.

Remote Work :

No

Employment Type :

Full‑time