Coordinator Rider Engagement

Delivery Hero; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading food delivery service in Dubai is seeking a dedicated Operations Manager to monitor live operations and assess rider performance. The ideal candidate will have a Bachelor's Degree and 1-2 years of experience in the food/grocery tech industry. Strong communication skills in English and Urdu are essential, and having a UAE Driving License is required. This full-time position involves overseeing the performance of riders and ensuring operational efficiency, contributing to the overall success of the service.

Qualifications

• 1-2 years of experience in the food/grocery tech industry preferred.
• Ability to communicate in English and Urdu; Arabic is a plus.

Responsibilities

• Monitor live operations across the city/zone.
• Track rider performance and ensure effective utilization.
• Conduct audits of fleet appearance and rider behavior.
• Resolve queries and escalations from stakeholders.
• Oversee zonal performance and take corrective actions.

Skills

Multitasking

Google Suite proficiency

Strong communication skills

Problem-solving skills

UAE Driving License

Education

Bachelor's Degree

Job description

Whats on Your Plate

• Monitor live operations to ensure optimal performance across the city/zone.

• Track and assess rider performance on a city/zone level.

• Ensure effective rider utilization during peak and non-peak hours.

• Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights.

• Manage walk-in queries from riders.

• Liaise with fleet partners to ensure smooth communication.

• Assist dispatchers with rider-related communication.

• Facilitate feedback loops between riders and management.

• Resolve queries and escalations from internal and external stakeholders in a timely manner.

• Oversee zonal performance and take corrective actions (Warning Suspension Termination) against low-performing riders.

• Investigate rider-related issues raised by customers or vendors.

• Analyze data to identify trends areas for improvement and opportunities to enhance operational efficiency.

• Perform ad hoc tasks as requested by the line manager.

Qualifications :

What did we order

• Education and Experience:

  • Bachelors Degree

  • 1-2 years of experience in the food/grocery tech industry is highly preferred.

• Skills and Competencies:

  • Ability to multitask and work effectively in a fast-paced environment.

  • Proficient in Google Suite.

  • Strong communication skills both written and verbal. English and Urdu is a must. Arabic is a plus.

  • Problem-solving skills and a proactive approach to identifying and addressing operational challenges.

  • UAE Driving License is a must.

Remote Work :

No

Employment Type :

Full-time