Concierge Guest Service Exec (Russian Speaker)

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Service Executive - Concierge for their Abu Dhabi location. This role requires exceptional customer service skills, the ability to resolve conflicts, and a friendly demeanor. Responsibilities include greeting guests, arranging activities, and addressing any concerns. Ideal candidates will possess strong communication skills and the ability to work effectively under pressure. Join us to contribute to fulfilling our dedication to exceptional guest experiences.

Qualifications

• Ability to effectively deal with internal and external customers with patience and tact.
• Basic mathematical skills for complex calculations.
• Ability to listen effectively and comprehend instructions in English.
• Ability to observe and detect signs of emergency situations.

Responsibilities

• Greet guests with a friendly welcome and respond to inquiries.
• Arrange transportation and confirm activities for guests.
• Handle guest complaints and resolve issues effectively.
• Maintain calmness during emergency situations.

Skills

Customer service

Conflict resolution

Mathematical skills

Effective communication

Job description

A leading global hospitality company is seeking a Guest Service Executive - Concierge for their Abu Dhabi location. This role requires exceptional customer service skills, the ability to resolve conflicts, and a friendly demeanor. Responsibilities include greeting guests, arranging activities, and addressing any concerns. Ideal candidates will possess strong communication skills and the ability to work effectively under pressure. Join us to contribute to fulfilling our dedication to exceptional guest experiences.