Concierge Agent (Emirati Talent)

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality firm in Abu Dhabi is seeking a Concierge Agent to provide exceptional guest service from check-in to check-out. The ideal candidate has at least 2 years of experience in a customer-facing role, excellent communication skills, and a proactive approach to guest satisfaction. This full-time position requires flexibility and the ability to multitask in a vibrant environment, where heartfelt hospitality is central to the guest experience.

Qualifications

• Minimum 2 years of experience in a customer-facing role, preferably in hospitality.
• Excellent communication and interpersonal skills required.
• Friendly, empathetic, and service-oriented personality needed.

Responsibilities

• Greet and welcome guests with a warm demeanor.
• Assist with check-in and check-out procedures accurately.
• Handle guest requests, inquiries, and complaints promptly.

Skills

Customer service orientation

Communication skills

Multitasking

Empathy

Proficiency in English

Tools

Hotel management software

Microsoft Office

Job description

Concierge Agent

The Concierge Agent is responsible for delivering outstanding guest service experiences from check-in to check-out. This role acts as the primary point of contact for guests ensuring their comfort resolving any issues promptly and providing personalized services that reflect the hotels high standards.

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Assist with check-in and check-out procedures efficiently and accurately.
• Handle guest requests inquiries and complaints in a timely and courteous manner.
• Provide information on hotel facilities services and local attractions.
• Coordinate special guest requests (e.g. room preferences special occasions amenities).
• Liaise with other departments (housekeeping maintenance F&B) to ensure guest satisfaction.
• Maintain updated knowledge of hotel policies promotions and room availability.
• Record guest feedback and contribute to improving guest satisfaction scores.
• Anticipate guest needs and offer proactive assistance.
• Promote hotel services facilities and upgrades when appropriate.

Qualifications :

• Minimum 2 years of experience in a customer-facing role preferably in hospitality or front office.
• Excellent communication and interpersonal skills.
• Friendly empathetic and service-oriented personality.
• Proficient in using hotel management software and Microsoft Office.
• Ability to multitask and remain calm under pressure.
• Fluent in English (additional languages are a plus).
• Flexibility to work shifts weekends and holidays as needed.

Additional Information :

Your team and working environment:

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor we are Heartists!

Are you ready to put your heart at the center of everything that you do If so then join our team of Heartists at Rixos Premium Saadiyat Island every day we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging enthusiastic and professionally rewarding

Remote Work :

No

Employment Type :

Full-time