Collections CMS Specialist: Drive Cash Recovery & Insights

Emirates Integrated Telecommunications Company; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading telecommunications firm in the United Arab Emirates is seeking an experienced credit control and collections professional. The role requires managing customer debts and relationships, developing effective strategies to encourage payments, and collaborating with account managers. The ideal candidate should have 2-3 years of related experience and a degree in Business Administration. Knowledge of Oracle ERP is a plus, along with strong communication and analytical skills. The position aims for excellence in cash collections and customer satisfaction.

Qualifications

• 2-3 years' experience in credit control and collections within banking or telecom.
• Experience in managing account relationships is preferred.
• UAE driving license will be advantageous.

Responsibilities

• Follow up on outstanding debts from broadcast customers.
• Meet and exceed cash collection targets while maintaining customer relations.
• Develop strategies to encourage payment or identify inability to pay.
• Conduct reviews with account managers regarding customer debt.
• Manage customer inquiries related to billing disputes and payment adjustments.

Skills

Credit control and collections policies

Communication skills

Analytical skills

Relationship building

Problem solving

Negotiation skills

Interpersonal skills

Education

Higher Diploma/Bachelor's degree in Business Administration

Tools

Oracle (ERP)

Job description

A leading telecommunications firm in the United Arab Emirates is seeking an experienced credit control and collections professional. The role requires managing customer debts and relationships, developing effective strategies to encourage payments, and collaborating with account managers. The ideal candidate should have 2-3 years of related experience and a degree in Business Administration. Knowledge of Oracle ERP is a plus, along with strong communication and analytical skills. The position aims for excellence in cash collections and customer satisfaction.