Collection Agent

Wio Bank; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A progressive banking institution in Dubai seeks an experienced professional for their Collections team. The ideal candidate will engage with customers to offer flexible repayment solutions and maintain accurate records. Successful applicants should have over 5 years of relevant experience, strong negotiation abilities, and a focus on customer resolution. A calm communication style and comfort in a digital environment are essential. Join us in reimagining banking with heart and transparency.

Qualifications

• 5+ years of experience in collections, recovery, or customer-facing banking role.
• Fluency in English (Arabic is a plus).
• Comfortable in fast-paced digital environments.

Responsibilities

• Engage with customers via calls, emails, and SMS for overdue payments.
• Offer flexible, compliant repayment solutions.
• Track and meet recovery targets and SLAs.

Skills

Strong negotiation skills

Calm and empathetic communication

Resilience

Familiarity with CRM/tools

Tools

Collection tools

Job description

What You’ll Do

Engage with customers via calls, emails, and SMS to follow up on overdue payments.

Understand individual circumstances and offer flexible, compliant repayment solutions.

Maintain accurate records of all interactions in our systems.

Escalate cases where needed and collaborate with internal teams.

Track and meet recovery targets and SLAs.

Stay up to date with UAE collections regulations and Wio’s customer-first philosophy.

What You Bring

5+ years of experience in collections, recovery, or a customer-facing banking role.

Strong negotiation skills with a calm and empathetic communication style.

Comfortable working in fast-paced digital environments and using CRM / collection tools.

Fluent in English (Arabic is a plus).

Resilience, professionalism, and a focus on resolution, not just results.

Why Join Wio?

We’re not your typical bank.

We’re reimagining banking for today’s entrepreneurs, dreamers, and doers—with technology, transparency, and a human touch.

As part of our Collections team, you’ll help us do it with heart.

Candidates should have over 5 years of experience in collections or customer-facing banking roles.

Strong negotiation skills and a calm, empathetic communication style are essential.