Cluster Reservations Agent

Hilton Worldwide, Inc.; Yas Island; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a Cluster Reservations Agent to provide exceptional service while handling room reservations. The ideal candidate will have excellent communication and organizational skills and a professional telephone manner. Responsibilities include converting inquiries into business, ensuring accurate reservations, and responding to customer needs. This role offers the chance to be part of a global team dedicated to providing remarkable hospitality experiences.

Qualifications

• Prior experience in a Reservations environment is advantageous.
• Must provide excellent customer service and support to guests.
• Ability to respond positively to sales inquiries and develop sales leads.

Responsibilities

• Serve as the first line of inquiry for room reservations.
• Convert inquiries into contracted business efficiently.
• Ensure all reservations are accurate and meet guest expectations.

Skills

Excellent communication skills

Professional telephone manner

Outstanding administration skills

Organizational skills

Education

Tertiary qualifications or collegiate-level degree

Job description

Job Description - Cluster Reservations Agent (HOT0C66A)

Cluster Reservations Agent (HOT0C66A)

Work Locations

Hilton Abu Dhabi Yas Island, Yas Island Abu Dhabi 500200

A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!