Cluster Reservation Agent

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading international hotel chain based in Dubai is seeking a Reservation Agent to join their team. This role involves managing reservations and maximizing revenue through effective upselling techniques. Candidates should have previous experience in reservations, be fluent in both English and Arabic, and have experience with the Opera Property Manager System. The hotel offers assistance with visa processing and relocation support for successful applicants.

Qualifications

• Prior experience in reservations or royal service is required.
• Familiarity with Opera Property Manager System is mandatory.
• Must be fluent in English and Arabic, both verbal and written.
• Luxury hotel sales experience is preferred.

Responsibilities

• Manage reservation handling and related tasks effectively.
• Maximize rooms revenue through effective communication.
• Ensure reservation accuracy and guest satisfaction.
• Support the Cluster Reservation Manager with projects.

Skills

Reservation management

Fluency in English

Fluency in Arabic

Upselling techniques

Computer literacy

Tools

Opera PMS

Microsoft Windows

Job description

Company Description

A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.

Job Description

Reporting to the Cluster Reservation Manager, responsibilities and essential job functions include but are not limited to the following:

• Understand the key principles of FRHI Pricing Strategies and Revenue Management
• Handling reservation management including managing blocks, chasing rooming list from Sales team & clients, inventory management for groups, ensuring accurate billing instructions and managing group rates codes.
• To have a general understanding of Groups Management - including cut off dates, blocking and booking policies and procedures
• Maximize rooms revenue through the conversion of telephone calls into sales
• Utilize effective upselling techniques
• Understand and take reservations to support the revenue management strategies employed by Cluster Reservation Manager.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities whenever required.
• Understand Revenue Management strategies, sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory.
• Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
• Complete understanding and effective execution of current and new RM tools, includes Opera PMS/S&C.
• Be involved in all property PMS Conversions
• Be fully conversant with all market segments and rate plans used across all distribution channels and to be flexible in sales technique through offering the right product to the right customer at the right time.
• Support the Cluster Reservation Manager with ad-hoc projects as required
• Follow department policies, procedures and service standards

Qualifications

• Previous Reservation or Royal Service related experience required
• Previous Opera Property Manager System experience required
• Fluency in verbal and written English and Arabic is required.
• Computer literate in Microsoft Window applications required
• Luxury hotel sales experience, having had varied market mix experience

Additional Information

Visa Requirements

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

Why work for Accor?

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