Cluster Manager

ADIB Group; Abu Dhabi; On-site; AED 200,000 - 250,000; Full time

Job summary

A leading financial institution in Abu Dhabi is seeking a Cluster Manager to oversee the Priority Gold Center. This role involves managing a team focused on client acquisition and customer relationship building, while also ensuring high service delivery standards. The ideal candidate will have extensive knowledge of banking products and regulations, strong team management skills, and the ability to develop effective sales strategies. This position offers an opportunity to significantly impact business growth in a dynamic environment.

Qualifications

• Experience in sales product development or wealth advisory to priority banking customers.
• Must have led a team of professionals.
• Detailed knowledge of UAE banking practices and regulations.

Responsibilities

• Managing the Priority Gold Center team to acquire new business.
• Coaching team members to enhance sales and cross-selling.
• Monitoring service levels for customer satisfaction.

Skills

Sales productivity

Team management

Customer relationship building

Risk mitigation

Presentation skills

Job description

Description

Role : Cluster Manager

Location : Abu Dhabi

Role Purpose: Managing the Priority Gold Center team toward grasping new business opportunities and deepening existing relationships maintain strict focus on expanding the deposit finance and investment portfolio size all while providing best quality service delivery.

Key Accountabilities of the role

1. Client/ Business Acquisition

• Generating of new business via out marketing activities gold center contacts and existing network.
• Coaching of team members to increase sales productivity and cross selling.
• Acquiring new to bank customers.
• Identifying new potential expansion locations.
• Converting in-bound and outbound leads to sales.
• Building a strong trust relationship with key customers.
• Maintaining a loyal pool of customers/alliances who refer potential customers.

2. Team Management

• Managing the Priority Cluster members.
• Setting and monitoring sales plans for the RMs.
• Maintaining staff morale and relationship.
• Reviewing performance with RMs.
• Appraising staff scorecard deliverables against targets.
• Counselling staff towards expected behaviors.
• Allocating of human resources as required.
• Identifying and planning staff development needs.

3. Channels Cooperation

• Making referrals to other channels based on identified customer needs.
• Smoothly implementing of Priority Banking services across surrounding branches.

4. Management of service delivery

• Monitoring service levels for customer satisfaction.
• Customer retention efforts with personal involvement in complaint resolution account closures and inquiries.
• Getting ad-hoc customer feedback.

5. Control and Risk Mitigation

• Approvals/recommendations of credit applications.
• Adhering to laid out processes and procedures.
• Ensuring appropriate and adequate documentation.
• Identifying trends of errors and proactively advice processes improvements.

Specialist Skills / Technical Knowledge Required for this role

• Detailed knowledge of ADIBs Retail Banking products & services.
• Experience in sales product development or wealth advisory to priority banking customers/ retail HNIs.
• Broad knowledge of ADIBs Retail Credit & Operational Policies & Procedures.
• Specific Knowledge of UAE banking practices regulations & risks.
• Good Knowledge of competitors in the local market.
• Must have led a team of professionals.
• Detailed knowledge of service standards.
• Training & Presentation skills.
• Management Information skills.
• Computer Skills.

Required Experience

Manager