Cluster Digital Marketing Manager

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in Dubai seeks a Cluster Digital Marketing Manager to drive strategic development and execution of the hotel's digital marketing initiatives. The ideal candidate will manage efforts across all digital channels, enhance brand visibility, and optimize guest experiences. Required qualifications include a Bachelor's degree and a minimum of 5 years of experience in digital marketing or e-commerce, specifically within the hospitality industry. The role offers opportunities to work in a diverse and vibrant team.

Qualifications

• 5+ years of experience in digital marketing/e-commerce, preferably in hospitality.
• Fluent in English, additional languages a plus.
• Proficiency in paid advertising and content marketing.

Responsibilities

• Develop and implement annual digital marketing strategy and budget.
• Collaborate with stakeholders to contribute to overall commercial strategy.
• Manage all digital marketing efforts including SEO, social media, and paid media.
• Monitor performance across digital channels and analyze KPIs.

Skills

Digital marketing strategies

SEO/SEA

Social media management

CRM/email campaigns

Presentation skills

Education

Bachelor’s degree in Marketing or related field

Tools

Digital marketing analytics tools

Job description

Company Description

Novotel and Ibis World Trade Centre and Ibis One Centralare seeking a dynamic and experienced Cluster Digital Marketing Manager who will lead the strategic development and execution of the hotel’s digital marketing and e-commerce initiatives. This includes driving performance across direct and indirect digital channels, enhancing brand visibility, and optimizing digital guest touchpoints—all in alignment with Accor’s commercial objectives and digital standards. The role complements and contributes directly to the hotel’s B2C business mix while also supporting the visibility and engagement of the ALL – Accor Live Limitless loyalty program.

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Job Description

• Develop and implement the hotel’s annual digital marketing strategy and budget, covering all relevant channels.
• Collaborate with key stakeholders (Sales, Revenue Management, PR, F&B, and Corporate Marketing) to contribute to the overall commercial strategy.
• Design and execute comprehensive quarterly and yearly e-commerce plans for both direct and third-party platforms.
• Manage all digital marketing efforts including SEO/SEA, paid media, social media, CRM/email campaigns, display advertising, programmatic buying, influencer partnerships, and Metasearch.
• Monitor and report on performance across digital channels, analyzing key KPIs and ROI to inform decision-making.
• Oversee content production and ensure brand-consistent presence across key social media platforms relevant to target markets.
• Lead CRM strategy and manage third-party email marketing tools in coordination with hotel departments and in line with corporate guidelines.
• Support revenue optimization by monitoring rate parity and pricing integrity across all online distribution channels.
• Support awareness and engagement of Accor’s loyalty program (ALL – Accor Live Limitless) through digital campaigns, guest communications, and targeted messaging across appropriate channels.
• Ensure optimal visibility, content accuracy, and conversion performance across OTA platforms.
• Manage and enhance the hotel's online reputation across review sites and social platforms.
• Conduct competitive benchmarking and market analysis to maintain digital leadership within the hotel’s comp set.
• Identify digital trends and insights, adapting strategies to improve performance and customer engagement.
• Build and maintain strong partnerships with digital agencies and external vendors.
• Stay up to date with emerging digital technologies and recommend their adoption where appropriate.

Qualifications

• Minimum 5 years of experience in digital marketing/e-commerce, preferably within the hospitality or retail sectors.
• Bachelor’s degree in Marketing, Communications, Hospitality Management, or a related field.
• Fluent in English (written and spoken); additional language(s) a plus.
• Strong expertise in digital marketing strategies, tools, analytics, and platforms.
• Proficiency in content marketing, CRM, paid advertising and social media management.
• Excellent communication, presentation and relationship-building skills.
• Data-driven, analytical mindset with a passion for innovation and continuous improvement.
• Energetic, proactive, results-oriented with the ability to work independently and cross-functionally.

Additional Information

Your team and working environment:

Diverse, young and vibrant team

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.