Club Lounge Agent - Guest Relations and Hospitality

Accor Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group is seeking a Club Lounge Agent to deliver exceptional guest services at its premium lounge in Dubai. The ideal candidate will ensure personalized experiences for guests, support daily operations, and maintain high standards of service and discretion. This full-time position offers a monthly salary within the range of 4500 to 6000 AED, attracting professionals with a background in luxury hotel environments.

Qualifications

• Previous experience in guest services within luxury hotels preferred.
• Fluency in English with additional languages being a plus.
• Ability to work varied shifts including evenings and weekends.

Responsibilities

• Answer guest calls and coordinate activities with staff.
• Maintain confidentiality and respect guest privacy.
• Record guest feedback and prepare profiles for personalization.

Skills

Excellent telephone manners

Strong organizational skills

Interpersonal skills

Job description

Club Lounge Agent - Guest Relations and Hospitality

Job Title
Club Lounge Agent - Guest Relations and Hospitality - Dubai
Job Description
Club Lounge Agent - Guest Relations and Hospitality - Dubai

Position Overview

Accor is seeking a polished and service-focused Club Lounge Agent to join the Club Mill sime team at Sofitel. This role is essential in delivering personalized, seamless service to premium guests, maintaining high standards of discretion, and supporting Lounge operations. If you are passionate about hospitality and thrive in guest-facing roles, this is your opportunity to shine in a world-class setting.

Employment Overview

Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Guest Services / Concierge
Salary: 4500-6000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full Time

Key Responsibilities

* Answer guest calls using correct telephone etiquette in accordance with Sofitel standards
* Maintain complete confidentiality and respect guest privacy at all times
* Coordinate day-to-day guest service activities with butlers and Club Mill sime Lounge Supervisor
* Step in to support or substitute the Lounge Supervisor as required
* Escalate serious guest issues to the Lounge Supervisor, Club Mill sime Manager, Duty Manager, or Front Office Manager
* Record all guest feedback, complaints, and service requests accurately
* Update guest profiles daily with preferences, likes, and dislikes to personalize service
* Participate in daily briefings and ensure a smooth handover between shifts
* Share daily highlights and service opportunities with the Lounge Supervisor
* Foster positive communication with other departments for seamless guest experiences

Candidate Requirements

* Previous experience in a guest services or lounge role within a luxury hotel environment preferred
* Excellent telephone manners and communication skills
* Discreet and professional demeanor with high attention to guest privacy
* Strong organizational skills and ability to handle multiple tasks simultaneously
* Familiarity with hotel systems and guest profile management
* Ability to work varied shifts, including evenings, weekends, and holidays
* Fluency in English; knowledge of additional languages is a plus
* Strong interpersonal and coordination skills

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