Client Success & Contract Delivery Executive

IDEMIA; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global technology firm in Dubai is seeking a professional to manage customer relationships and execute contracts effectively. The role involves handling customer queries, coordinating with stakeholders, and ensuring high levels of customer satisfaction. The ideal candidate will provide coaching to entry-level colleagues and assist in the end-to-end sales process. This position offers opportunities for professional growth in a fast-paced environment.

Qualifications

• General knowledge of the organization products and services.
• Ability to manage customer service inquiries effectively.
• Coaching and mentoring skills for entry-level colleagues.

Responsibilities

• Manage customer relationships for BAU activities.
• Coordinate contract execution to ensure satisfaction.
• Handle customer queries and complaints directly.
• Participate in the end-to-end Sales Order Process.

Job description

A global technology firm in Dubai is seeking a professional to manage customer relationships and execute contracts effectively. The role involves handling customer queries, coordinating with stakeholders, and ensuring high levels of customer satisfaction. The ideal candidate will provide coaching to entry-level colleagues and assist in the end-to-end sales process. This position offers opportunities for professional growth in a fast-paced environment.