Client Services Manager

First Abu Dhabi Bank; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading bank in the UAE is seeking a Client Relationship Manager to enhance client engagement and oversee business formation and PRO services. You will serve as the key contact for corporate clients, ensuring exceptional service and compliance while driving revenue growth through effective relationship management. Ideal candidates should have 1-3 years of experience, strong communication skills, and a proven ability to manage client communications. This role offers opportunities for mentoring team members and optimizing client service processes.

Qualifications

• 1-3 years of experience in client relationship management and operational support.
• Strong customer service skills with an emphasis on client relationship management.
• Proven ability to drive revenue growth and manage client communications effectively.

Responsibilities

• Serve as the main contact for clients and resolve service requests.
• Deliver operational support and ensure service excellence for corporate clients.
• Lead customer support operations and manage SLAs and KPIs effectively.
• Drive revenue growth through campaigns and build strong client relationships.
• Manage client service requests and ensure compliance with banking regulations.

Skills

Client relationship management

Operational support

Revenue growth strategies

Communication skills

Compliance knowledge

Job description

Hiring Client Relationship Manager – Business Formation & PRO Services

Company: Aspire Now L.L.C-FZ
Location: Dubai - United Arab Emirates (UAE)
Experience: 1 - 3 Years

Responsibilities

• Serve as the main contact for clients, ensuring service request resolution, operational support, and effective communication while managing client records and complaints.
• Deliver operational support to corporate clients, ensuring service excellence and compliance while managing client communications and resolving service issues.
• Lead Customer Support operations, manage SLAs and KPIs, ensure compliance, optimize systems, and develop team skills in a regulated environment.
• Drive revenue growth by managing campaigns, building client relationships, and supporting media solutions while ensuring compliance and performance tracking.
• Manage client service requests, ensure compliance with banking regulations, and support trade finance operations while enhancing customer experience and issue resolution.
• Achieve revenue targets through retail media solutions, manage client relationships, and mentor team members while ensuring compliance with corporate guidelines.
• The Membership Concierge delivers premium member experiences, manages onboarding, communication, and sales, requiring strong customer service and relationship management skills.
• Coordinate installation teams, manage service quality, develop resources, and ensure compliance with safety regulations while possessing strong leadership and analytical skills.
• Seeking experienced professionals for sales and marketing in business formation and PRO services, focusing on client relationship management and achieving revenue targets.
• Lead client service redesign, optimize processes, and drive automation while collaborating cross-functionally and delivering measurable improvements in client experience.